Maria Maki
Albany,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
33
33
years of professional experience
Work History
Program Director
SAMA Academy Of Martial Arts
07.2014 - 11.2023
- Maintained and updated project related documents.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Communicated effectively via telephone, email, and in person with prospective students.
- Managed accurate recordkeeping of student information and application documents.
- Ensured class attendance records were accurately maintained, assisting with administrative tasks as needed.
- Assisted new members during the enrollment process by providing helpful information about class offerings and scheduling options while maintaining a welcoming atmosphere at all times.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Sales Assistant
Cork Supply Usa
07.2009 - 04.2014
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Completed data entry tasks with accuracy and efficiency.
- Verified accuracy of data entered into system to produce error-free reports.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
Marketing Assistant
Grocery Outlet Bargain Market
06.1990 - 04.2008
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Conducted thorough research to construct creative and fresh ideas.
- Collected, analyzed and summarized data and trends to provide marketing tracking and research.
- Tracked marketing efforts to monitor results in real-time.
- Supported content creation for corporate social responsibility initiatives, showcasing company values and community involvement efforts to strengthen brand reputation.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Utilized Adobe Photoshop and Illustrator to design and create informational flyers and advertisements.
- Contributed to the overall success of Grand Opening events by collaborating with team members to address any unexpected challenges or issues that arose during the planning process.
Education
High School Diploma -
Berkeley High School
Berkeley, CA06.1984
Skills
- Customer service experience
- Business knowledge
- Supply Chain Understanding
- Visual Merchandising
- Product Merchandising
- Data Entry
- Word Processing
- Bookkeeping
- Microsoft Office
- Invoice Processing
- Microsoft Excel
Timeline
Program Director
SAMA Academy Of Martial Arts
07.2014 - 11.2023
Sales Assistant
Cork Supply Usa
07.2009 - 04.2014
Marketing Assistant
Grocery Outlet Bargain Market
06.1990 - 04.2008
High School Diploma -
Berkeley High School
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