Maria Maldonado
Loughman,FLORIDA
Summary
Focused on giving customers positive experiences every visit. Skilled at helping new employees serve customer needs to build loyalty and earn repeat business. Demonstrated knowledge of customer relations, employee training, and restaurant operations. Successful at handling simultaneous tasks in high-volume environments to satisfy customers and assist team members. Familiar with a wide range of beverage options and off-menu preparations.
Overview
12
12
years of professional experience
Work History
Barista Trainer/Retail Sales Associate Cashier
Holiday Inn Vacation Club
Kissimmee, FL
06.2021 - Current
- Monitored staff performance to ensure adherence to company standards.
- Developed detailed lesson plans to ensure consistent delivery of training materials.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Greeted guests with pleasant smile and superior customer service.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Coordinated recruitment and placement of training program participants.
- Greeted customers and provided excellent customer service.
Gatehouse Attendant
Avianna
Davenport, FL
04.2018 - 08.2020
- Provided assistance with vehicle access issues as needed.
- Assisted in maintaining order during large events held at the gatehouse.
- Maintained accurate records of vehicle registration numbers entering and exiting through various gates.
- Adhered to established policies and procedures related to visitor access control.
- Monitored security cameras and other surveillance equipment to ensure safety of personnel and property.
- Coordinated with management regarding any suspicious activity on the premises.
- Enforced rules governing access onto company grounds by non-employees.
Assistant Teacher
YMCA Learning Center
Lake Buena Vista, FL
05.2012 - 05.2017
- Assisted in planning field trips and special events such as assemblies or performances.
- Evaluated student work using established criteria.
- Prepared reports on student performance for administrators.
- Collaborated with other staff members to ensure student success.
- Provided one-on-one help to struggling students during study hall sessions.
- Encouraged critical thinking skills among students by posing thought-provoking questions during class discussions.
- Supported student-led discussions and presentations.
Education
Associate of Science - Human Services
University Of Connecticut
Connecticut08-2008
GED -
Richard C Lee High
Connecticut06-1988
Skills
- Coffee expertise
- Sales proficiency
- Training Materials
- Specialty beverages knowledge
- Training background
- Order Taking
- Sales expertise
- Training Program Development
- Espresso preparation
- Barista mentoring
- Manual brewing techniques
- Food Preparation
- Opening and closing duties
- Ordering Procedures
- Beverage Preparation
- Conflict Mediation
Timeline
Barista Trainer/Retail Sales Associate Cashier
Holiday Inn Vacation Club
06.2021 - Current
Gatehouse Attendant
Avianna
04.2018 - 08.2020
Assistant Teacher
YMCA Learning Center
05.2012 - 05.2017
Associate of Science - Human Services
University Of Connecticut
GED -
Richard C Lee High
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