Maria Maldonado
Gilroy,CA
Summary
Skilled in front office coordination with background in managing administrative tasks, scheduling appointments, and overseeing customer service. Demonstrates strong organizational skills, communication abilities, and problem-solving prowess. Known for enhancing operational efficiency and improving team productivity through process improvements. Committed to maintaining professionalism and delivering high-quality results in fast-paced, deadline-driven environments.
Overview
12
12
years of professional experience
Work History
Front Office Coordinator
Image Eye Care
San Jose, CA
03.2019 - Current
- Managed front desk operations, including greeting visitors, answering phone calls, and directing inquiries to appropriate staff members
- Maintained a professional and welcoming reception area, ensuring a positive first impression for all guests
- Scheduled appointments and meetings for executives and staff members, effectively coordinating calendars and resolving scheduling conflicts
- Assisted with administrative tasks such as data entry, filing documents, and preparing correspondence
- Provided exceptional customer service by addressing inquiries or concerns from clients in a prompt and courteous manner
- Maintained confidentiality of sensitive information while handling employee records, financial documents, and client data
- Demonstrated proficiency in using various software applications including Microsoft Office Suite (Word, Excel, PowerPoint) for creating reports, presentations, spreadsheets, etc.
Clerical Assistant
Paid WEX
San Jose, CA
11.2016 - 02.2018
- Provided administrative support to a team of XX executives, managing calendars, scheduling meetings, and coordinating travel arrangements
- Coordinated office supply inventory management by monitoring stock levels, placing orders as needed, and reconciling invoices with deliveries
- Performed data entry tasks with high attention to detail while maintaining confidentiality of sensitive information
- Trained new clerical assistants on office procedures including document formatting standards
- Maintained confidentiality when handling sensitive information such as employee records or financial data
- Organized team-building activities to foster a positive work environment and enhance employee morale
- Provided exceptional customer service to internal staff members by addressing inquiries and resolving issues in a timely manner
- Maintained accurate inventory records for office supplies ensuring timely reordering when necessary
- Trained colleagues on best practices for utilizing office technology resources such as printers, scanners, and copiers.
Shift lead
Walgreen's
Milpitas, CA
10.2016 - 11.2017
- Assisted store manager in overseeing daily operations, including inventory management, customer service, and staff supervision
- Implemented new sales strategies that resulted in a XX% increase in monthly revenue
- Conducted regular performance evaluations for team members and provided constructive feedback for improvement
- Resolved customer complaints or concerns promptly and effectively, ensuring high levels of customer satisfaction
- Collaborated with the store manager to develop promotional campaigns aimed at increasing foot traffic and driving sales conversion rates
- Managed and monitored store inventory levels to ensure product availability while minimizing excess stock
- Coordinated store-wide events such as seasonal sales, promotional campaigns, and community outreach initiatives
- Trained staff on proper cash handling procedures to minimize errors and discrepancies
- Implemented safety protocols to ensure a safe working environment for all employees and customers.
Cashier, Customer service, Sales Floor
Burlington
Gilroy, CA
04.2013 - 08.2015
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Collaborated with the store management team to resolve pricing discrepancies or product returns
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers.
Cashier/Customer Service Representative
Charlotte Russ
Gilroy, CA
04.2012 - 06.2013
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
- Trained new employees on operating cash registers effectively
- Performed opening/closing duties including counting money in the register before/after shifts
- Developed rapport with regular customers by remembering their preferences and providing personalized service
- Collaborated with the loss prevention team to identify and prevent fraudulent activities at the checkout counter
- Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
- Achieved consistently high scores on mystery shopper evaluations through exceptional service delivery
- Assisted in implementing new cash handling procedures to improve accuracy and reduce errors.
Education
High school or equivalent -
Robert Mc Queen High School
Skills
- Scheduling
- Outlook
- Data Entry
- Medical Terminology
- Billing
- Typing
- Customer service
- Cash handling
- Clerical experience
- Medical office experience
- Excellent public contact skills
- Filling documents
- Scanning
- MS Word
- Answering and directing phone calls
- Bilingual (English/Spanish)
- Scheduling appointments
- Reviewing computer files and records to answer information requests
- Data entry
- Schedule Coordination
- Filing
- Problem-solving capabilities
- Insurance Verification
- Office Organization
Personal Information
Willing To Relocate: Anywhere
Languages
Spanish
Professional
Timeline
Front Office Coordinator
Image Eye Care
03.2019 - Current
Clerical Assistant
Paid WEX
11.2016 - 02.2018
Shift lead
Walgreen's
10.2016 - 11.2017
Cashier, Customer service, Sales Floor
Burlington
04.2013 - 08.2015
Cashier/Customer Service Representative
Charlotte Russ
04.2012 - 06.2013
High school or equivalent -
Robert Mc Queen High School
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