Maria Maldonado
Orlando,Florida
Summary
Proven track record in enhancing customer experiences and streamlining operations, notably at Loews Hotels. Skilled in customer service and problem-solving, I've successfully trained teams, improved inspection accuracy, and maintained high cleanliness standards. Demonstrated reliability and a knack for fostering teamwork, significantly boosting efficiency and guest satisfaction.
Overview
7
7
years of professional experience
Work History
Retail Cashier/ Barista
Loews Hotels. Royal Pacific Resort
2021.09 - Current
- Helped customers complete purchases, locate items.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greets customers, take orders and creates quality beverages.
- Providing excellent and friendly service.
- Efficiently managing café supplies.
- Accurately taking and processing orders.
- Maintaining a clean and organized café
- Training new baristas on café operations.
- Cash handling, totals, reconciling daily or shiff cash transactions other point of sale fuctions.
Room Inspector
Gaylord Hotel
2022.01 - 2022.03
- Collaborated with various team members to meet guests' requests.
- Supported teamwork among housekeeping staff by assisting with cleaning tasks as needed during busy periods or staffing shortages.
- Maintained records in property management system for room inspections.
- Trained new employees on proper room inspection procedures and hotel policies, resulting in improved inspection accuracy.
- Improved room inspection efficiency by streamlining processes and implementing a standardized checklist.
- Ensured guest satisfaction with thorough inspections of rooms prior to checkin.
- Demonstrated strong problem-solving skills while handling complex guest issues related to room conditions or expectations.
- Increased employee productivity by providing constructive feedback on individual performance during routine evaluations.
Valet Attendant Laundry
Loews Hotels Lakewood
2019.11 - 2021.09
- Wash and dry the uniforms of the employees of the different Loews hotels.
- Put the uniforms through the industrial oven for ironing.
- Separate the uniforms from each of the hotels and place them in the respective cart for their corresponding delivery.
- Pick up the manager's and guest's clothes at the respective hotels for washing and ironing.
- Removing stains from items using the appropriate procedures.
- keep the work area clean
Housekeeper
Loews Hotels Cabana Bay
2017.11 - 2019.11
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted in the rooms
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
Lawyer -
Universidad Rafael Belloso Chacin
Venezuela09.2010
Highschool -
Instituto Latino
Venezuela09.2000
Skills
- Customer Service
- Flexible Schedule
- Teamwork and Collaboration
- Reliability and punctuality
- Problem-Solving
- Perseverance
Timeline
Room Inspector
Gaylord Hotel
2022.01 - 2022.03
Retail Cashier/ Barista
Loews Hotels. Royal Pacific Resort
2021.09 - Current
Valet Attendant Laundry
Loews Hotels Lakewood
2019.11 - 2021.09
Housekeeper
Loews Hotels Cabana Bay
2017.11 - 2019.11
Lawyer -
Universidad Rafael Belloso Chacin
Highschool -
Instituto Latino
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