Maria Malfabon-Mendoza
Modesto,CA
Summary
Dedicated and detail-oriented professional with extensive experience in the food service industry. Proven ability to provide exceptional customer service while managing high-volume operations. Bilingual with strong communication and multitasking skills, eager to contribute to a dynamic team environment. Gained comprehensive knowledge in business management principles, economic theory, and analytical techniques. Developed skills in strategic planning, marketing, and financial analysis through coursework and group projects. Actively participated in student organizations to enhance leadership and teamwork abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cook and Prep
In N Out Burgers
Modesto, CA
06.2021 - Current
- Perform daily cooking and food preparation tasks, adhering to strict cleanliness and sanitation standards.
- Lead and mentor team members, fostering a collaborative environment to enhance service quality.
- Efficiently manage cash handling and POS system transactions, maintaining accuracy in a high-pressure setting.
- Provide exceptional customer service, contributing to a positive dining experience and customer satisfaction.
Cashier, Food Server, and Prep
La Reina Michoacana
Modesto, CA
08.2018 - 06.2021
- Delivered exceptional service by memorizing over 30 menu items and pricing, offering personalized recommendations to enhance customer satisfaction.
- Maintained organized inventory systems and enforced strict cleanliness protocols to ensure a safe and welcoming environment.
- Anticipated customer needs and proactively addressed concerns, resulting in improved customer retention and loyalty.
- Implemented and upheld COVID-19 safety measures, ensuring compliance with health guidelines and enhancing customer trust.
Waitress Trainee
Mariscos Guayabitos
Turlock, California
10.2017 - 10.2018
- Provided attentive service to 50-100 customers per shift in a fast-paced restaurant environment, ensuring timely and accurate order delivery.
- Established and nurtured relationships with customers to foster loyalty and repeat business.
- Demonstrated strong conflict resolution skills, effectively addressing and resolving customer issues to maintain a positive dining experience.
Education
Bachelor of Science - Management And Business Economics
University of California, Merced
Merced, CA08-2024
Skills
- Quick learner with strong organizational skills
- Bilingual (English/Spanish)
- Exceptional customer service and communication skills
- Food safety certification and food handling experience
- Proficient in POS systems and cash management
- Strong conflict resolution and multitasking abilities
- MS Word, Excel, and Outlook
- Inventory Control
- Time Management
- Basic accounting
- Member of research studies
Certification
- Health and Safety for Food Handlers Certification - ServSafe.
- Drivers License with a clean driving record – CA Department of Motor Vehicles.
Timeline
Cook and Prep
In N Out Burgers
06.2021 - Current
Cashier, Food Server, and Prep
La Reina Michoacana
08.2018 - 06.2021
Waitress Trainee
Mariscos Guayabitos
10.2017 - 10.2018
Bachelor of Science - Management And Business Economics
University of California, Merced
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