Maria Malfatti
Orlando,FL
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Spirits Furniture
10.2023 - Current
- Answered multi-line phone system, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Hostess
Universal Studios
11.2022 - 10.2023
- Answered customer questions about hours, seating, and menu information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assist with stocking restaurant and other venues
- Recognized for assisting VIP and executive guests, going above and beyond for the team and always helping in guest recovery
- Managed reservations and organized seating arrangements to efficiently accommodate guest flow and optimize table turnover
- Accurately computed charges, generated bills, and proficiently handled payment transactions
Customer Service / Assistant Designer
Remodel Studios
06.2021 - 10.2022
- Managed front desk operations, ensuring efficient and professional handling of all inquiries, appointments, and bookings, resulting in improved customer satisfaction ratings.
- Assisted in the design and development of marketing materials, including all social media platforms and graphics, resulting in increased brand awareness and customer engagement.
- Conducted research and analysis to identify new design trends and industry best practices, implementing innovative design solutions that improved overall brand aesthetics and customer appeal.
- Engaged in on-site work to ensure seamless project implementation.
- Collaborated closely with engineers to oversee project execution.
Portuguese Interpreter
Language Line Solutions
05.2020 - 05.2021
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Facilitated seamless communication between Portuguese-speaking individuals and English-speaking clients, ensuring accurate and timely interpretation of conversations, meetings, and conferences.
- Translated a wide range of documents, including legal contracts, medical records, and technical manuals, while maintaining linguistic and cultural nuances to ensure accurate and culturally sensitive translations.
- Conducted language and cultural assessments to evaluate clients' language proficiency and cultural understanding, providing tailored training and support to enhance their Portuguese language skills and cultural competence.
- Facilitated seamless communication through accurate translation during daily activities, production processes, procedures, and meetings.
Food and Beverage Attendant
Walt Disney World Resorts
10.2019 - 03.2020
- Provided exceptional customer service by taking orders, serving and delivering food and beverages promptly, and ensuring guest satisfaction.
- Collaborated effectively with kitchen staff and management to ensure smooth operations and timely delivery of food and drinks.
- Assumed responsibility for supply procurement and inventory management, ensuring seamless operation of business.
- Expertly managed customer needs in a fast-paced and bustling bar environment, ensuring optimal satisfaction
- Successfully executed shift work, while maintaining high levels of productivity.
Cashier
Bento Café
06.2018 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Recognized for exceptional effort making, enthusiastic customer service, and always ready to learn.
- Maintained a clean and organized work area, ensuring products were properly stocked and displayed.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with team members to reconcile cash drawers at the end of each shift, ensuring accurate accounting and minimizing discrepancies.
- Demonstrated exceptional skills in serving customers, maintaining cleanliness, and efficiently restocking supplies.
Education
Associate in Science -
St. Petersburg College
Clearwater, FL08-2026
High school diploma -
Olympia High School
ORLANDO, FL05.2020
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Microsoft Excel
- File organization
- Customer and client relations
Personal Information
- Date of Birth: 09/23/01
- Nationality: Brazilian
Languages
Portuguese
Native or Bilingual
Timeline
Administrative Assistant
Spirits Furniture
10.2023 - Current
Hostess
Universal Studios
11.2022 - 10.2023
Customer Service / Assistant Designer
Remodel Studios
06.2021 - 10.2022
Portuguese Interpreter
Language Line Solutions
05.2020 - 05.2021
Food and Beverage Attendant
Walt Disney World Resorts
10.2019 - 03.2020
Cashier
Bento Café
06.2018 - 10.2019
High school diploma -
Olympia High School
Associate in Science -
St. Petersburg College
Similar Profiles
Hayden SaatHayden Saat
Store Manager at Season Spirits Wine & Liquors /Springfield Wine & SpiritsStore Manager at Season Spirits Wine & Liquors /Springfield Wine & Spirits
Matthew ColemanMatthew Coleman
Director of Wine at Auburn Spirits, Auburn Wine & SpiritsDirector of Wine at Auburn Spirits, Auburn Wine & Spirits
Anamika OjhaAnamika Ojha
Director of Amazon Accounts at eSolutions Furniture (Bush Furniture / Bestar Furniture)Director of Amazon Accounts at eSolutions Furniture (Bush Furniture / Bestar Furniture)
Jennifer MaffeiJennifer Maffei
Warehouse Processing Associate at Tricopian/Fuel RodWarehouse Processing Associate at Tricopian/Fuel Rod
ANDREW ST. C. BROWNANDREW ST. C. BROWN
Teachers Assistant at Hillcrest Educational CenterTeachers Assistant at Hillcrest Educational Center