Maria Lourdes Flores
KAPOLEI
Summary
Reliable Quality Control Clerk with background in conducting inspections, maintaining accurate documentation and ensuring compliance with quality standards. Strengths include strong analytical skills, effective communication, and ability to work well under pressure. Impactful in previous roles through contributing to improved product quality and efficiency of operations.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Quality Control Clerk
Don Quijote Hawaii
KAPOLEI
02.2025 - Current
- Inspected merchandise for quality defects and compliance with standards.
- Documented findings in quality reports for management review.
- Collaborated with team members to maintain clean and organized work areas.
- Check temperature on each department on foods and related items
- Inventory and audit on merchandise
- Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
- Participated in external audits and regulatory inspections, providing necessary documentation and support.
Pharmacy Technician
Don Quijote Waipahu
KAPOLEI
12.2013 - 02.2025
- Processed prescription orders accurately and efficiently for diverse customer needs.
- Assisted pharmacists in preparing medications and ensuring proper labeling.
- Managed inventory by receiving, organizing, and restocking pharmaceutical supplies.
- Provided customer service by answering inquiries and offering product recommendations.
- Maintained cleanliness and organization of the pharmacy workspace for safety compliance.
- Operated pharmacy software to manage patient records and prescription information.
- Collaborated with healthcare professionals to resolve medication-related issues promptly.
- Trained new pharmacy staff on procedures, systems, and customer service standards.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Prepared prescription transfers to other pharmacies.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Provided education materials about medications to patients upon request.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Maintained proper storage and security conditions for drugs.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Established or maintained medications and other patient profiles.
Pharmacy Technician
Good Neighbor Pharmacy
Honolulu
06.2010 - 09.2013
- Processed prescription orders accurately and efficiently for diverse customer needs.
- Assisted pharmacists in preparing medications and ensuring proper labeling.
- Managed inventory by receiving, organizing, and restocking pharmaceutical supplies.
- Maintained cleanliness and organization of the pharmacy workspace for safety compliance.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
- Prepared prescription transfers to other pharmacies.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Operated cash registers to accept payments from customers.
Education
Bachelor of Science - Bachelor of Medical Technology
Centro Escolar University
Manila, Philippines 06.1985 - 04.1990
Skills
- Quality inspection
- Regulatory compliance
- Data documentation
- Inventory management
- Temperature monitoring
- Customer service
- Team coordination
- Safety procedures
- Communication skills
- Policy and procedure implementation
- Deadline oriented
- Team collaboration
- Application audits
Languages
Tagalog
Professional
References
References available upon request.
Timeline
Quality Control Clerk
Don Quijote Hawaii
02.2025 - Current
Pharmacy Technician
Don Quijote Waipahu
12.2013 - 02.2025
Pharmacy Technician
Good Neighbor Pharmacy
06.2010 - 09.2013
Bachelor of Science - Bachelor of Medical Technology
Centro Escolar University
06.1985 - 04.1990