Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maria Mancini

Cambridge,MA

Summary

Dynamic and results-driven professional with extensive experience at Harvard University Dining Services. Proven track record in enhancing customer satisfaction through exceptional service and effective communication. Skilled in food safety and team collaboration, consistently achieving high standards of cleanliness and operational efficiency. Recognized for resolving guest complaints with professionalism and tact.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Pantry Steward

Harvard University Dining Services
07.2021 - Current
  • Enhanced customer satisfaction by providing exceptional service and attending to guest needs.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
  • Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
  • Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
  • Assisted in training new stewards on company policies and procedures, fostering a supportive team environment.
  • Maintained accurate inventory management for food supplies and tableware, avoiding shortages or overstocking issues.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
  • Effectively communicated with team members regarding meal orders or special requests from guests for streamlined service delivery.
  • Addressed and resolved spills in dining areas and provided polite guidance around hazards.
  • Collaborated with kitchen staff to ensure dietary restrictions were met, creating personalized meals when necessary.
  • Handled challenging situations with tact and professionalism, resolving guest complaints and concerns.
  • Conducted regular quality checks on food items, ensuring freshness and reducing waste by timely rotation of stock.
  • Upheld impeccable personal appearance standards as an ambassador of the company''s brand image when interacting with guests.
  • Engaged in suggestive selling and other sales techniques.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Processed payments for orders and provided customers with change.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Established rapport with customers by providing friendly and attentive service.
  • Addressed customer complaints and inquiries to verify satisfaction.

Cashier

Compass Group USA / Restaurant Associates
07.2011 - 06.2021
  • Encouraged guests to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Maintained current knowledge of Cafeteria promotions and highlighted sales to guests..
  • Responded promptly to requests for assistance, and customer inquiries.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Facilitated positive shopping experience, greeted guests warmly upon entry.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Reduced processing errors by meticulously following transaction procedures.
  • Increased sales of promotional items by informing guests about current offers.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Enhanced shopping experience, provided product information and location assistance.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Improved Cafeteria atmosphere with thorough and prompt cleaning of checkout area.
  • Promoted Cafeteria promotions and incentive programs to increase overall sales revenue.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Contributed to Cafeteria success by maintaining high standards of cleanliness throughout the facility.
  • Enhanced guest satisfaction by providing efficient and accurate cash transactions.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Assisted guests with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Restocked and organized merchandise in front lanes.
  • Helped guests complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with guests to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed guests and helped determine their needs.
  • Greeted guests entering Cafeteria and responded promptly to their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Rounds Cook

Compass Group USA/ Restaurant Associates
07.2007 - 06.2011
  • Maintained a clean and organized workspace, adhering to strict health and safety guidelines.
  • Implemented cost-saving measures through proper portion control without sacrificing taste or visual appeal of dishes served.
  • Collaborated with team members to develop innovative menu items and daily specials, attracting new clientele.
  • Communicated effectively with front-of-house staff to address any dietary restrictions or special requests from guests promptly.
  • Developed strong knife skills for precise and efficient food preparation, enhancing overall dish quality.
  • Ensured proper storage of perishable items by following industry-standard guidelines, reducing spoilage rates significantly.
  • Verified proper portion sizes to consistently attain high food quality standards.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Monitored food quality and presentation to maintain high standards.

Chef Manager

Sodexo USA
09.1994 - 06.2005
  • Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Implemented strict adherence to food safety regulations, ensuring the consistent delivery of safe and delicious meals.
  • Pitched in to work line during busy periods or in place of sick employees.
  • Managed staffing schedules, minimizing labor costs while maintaining optimal kitchen performance during peak hours.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Introduced creative specials that catered to customer preferences, contributing to an increase in repeat business.
  • Consistently met budgetary goals by carefully monitoring expenses and adjusting menu pricing as needed.
  • Developed comprehensive menus with a focus on seasonal ingredients and regional flavors, resulting in a unique dining experience.
  • Expanded business reach through positive word-of-mouth referrals and outstanding service quality, resulting in a growing client base.
  • Effectively managed food allergen and cross-contamination concerns, ensuring the safety of patrons with dietary restrictions.
  • Optimized food presentation techniques for visually appealing plates that enhanced the overall dining experience.
  • Spearheaded catering efforts for special events, showcasing culinary expertise and generating additional revenue streams.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Assisted with menu development and planning.
  • Implemented food cost and waste reduction initiatives to save money.

Education

Associate of Arts - Culinary Arts

Newbury College
Brookline, MA
05-1994

Skills

  • Analytical thinking
  • Interpersonal skills
  • Food service
  • Self motivation
  • Sanitation practices
  • Task prioritization
  • Team building
  • Team coordination
  • Cleaning procedures
  • Customer engagement
  • Cash handling
  • Adaptability and flexibility
  • Effective communication
  • Organizational skills
  • Team collaboration
  • Customer satisfaction
  • Reliability
  • Multitasking Abilities
  • Multitasking
  • Cleaning and sanitizing
  • Problem-solving abilities
  • Teamwork
  • Garnishing
  • Catering experience
  • Cash register operation
  • Cross-selling and upselling
  • Payment processing
  • Complaint handling
  • Employee training
  • Food running
  • Safety awareness
  • Customer service
  • Team leadership
  • Decision-making
  • Quality assurance
  • Performance improvement
  • Quality control
  • Time management
  • Kitchen communication
  • Attention to detail
  • Problem-solving
  • Guest service
  • Safe food handling
  • Health code compliance
  • Guest relations
  • Customer assistance
  • Hospitality
  • Food safety

Certification

  • Serve Safe Certificate (3/2024)

Languages

Spanish
Limited Working

Timeline

Pantry Steward

Harvard University Dining Services
07.2021 - Current

Cashier

Compass Group USA / Restaurant Associates
07.2011 - 06.2021

Rounds Cook

Compass Group USA/ Restaurant Associates
07.2007 - 06.2011

Chef Manager

Sodexo USA
09.1994 - 06.2005

Associate of Arts - Culinary Arts

Newbury College

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