MARIA MANDES
McAllen,TX
Summary
Dedicated Unit Secretary with 22 years at HCA Rio Grande Regional Hospital, excelling in patient record management and appointment scheduling. Proven ability to enhance patient satisfaction through effective communication and customer service. CPR certified and skilled in HIPAA compliance, ensuring a safe and organized healthcare environment.
Overview
22
22
years of professional experience
Work History
Unit Secretary
HCA Rio Grande Regional Hospital
11.2003 - Current
- I have been working in the hospital setting for the past 22 years. I am a multitasker and work my best to maintain a clean environment.
- Managed patient records and ensured accurate data entry in electronic systems.
- Coordinated communication between healthcare staff and patients to facilitate smooth operations.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Skills
- Incoming call reception
- Flexible schedule
- Appointment setting
- CPR certified
- Customer service
- Telephone reception
- HIPAA compliance
Timeline
Unit Secretary
HCA Rio Grande Regional Hospital
11.2003 - Current
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