Summary
Overview
Work History
Education
Skills
Timeline
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Maria Manriquez

Phoenix ,AZ

Summary

Dynamic Housekeeping Manager with a proven track record at Homewood Suites Hotel, excelling in team building and inventory management. Expert in implementing cleaning protocols and conducting thorough room inspections, ensuring high standards of cleanliness. Recognized for effectively training staff and resolving customer complaints, enhancing overall guest satisfaction.

Overview

11
11
years of professional experience

Work History

Housekeeping Manager

Homewood Suites Hotel
02.2022 - Current
  • Supervise and train housekeeping staff, including scheduling and assigning tasks.
  • Ensure all rooms and common areas are cleaned and maintained to high standards.
  • Develop and implement cleaning procedures and protocols.
  • Conduct quality control checks to ensure work meets established standards.
  • Manage inventory of cleaning supplies and equipment, including requisitions for restocking.
  • Resolve customer complaints related to housekeeping services.

Housekeeping Supervisor

Springhill Suites By Marriott
12.2017 - 08.2020
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Housekeeping Room Attendant

Courtyard by Marriott
06.2014 - 11.2017
  • Changed bed linens and collected soiled linens for cleaning.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.

Education

Bachelor Of Administration -

ITSON
Sonora, Mexico

Skills

  • Room inspection
  • Team building
  • Inventory
  • Scheduling and planning
  • Training and mentoring
  • Folding clean laundry
  • Sorting and washing laundry
  • Breakfast

Timeline

Housekeeping Manager

Homewood Suites Hotel
02.2022 - Current

Housekeeping Supervisor

Springhill Suites By Marriott
12.2017 - 08.2020

Housekeeping Room Attendant

Courtyard by Marriott
06.2014 - 11.2017

Bachelor Of Administration -

ITSON

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Maria Manriquez