Hogan
Maria Manzanera Calderon
Surprise,AZ
Summary
Detail-oriented KYC Analyst with expertise in executing Know Your Customer activities, specializing in client onboarding, periodic reviews, and exceptions while adhering to regulatory standards and jurisdictions. Strong understanding of the regulations impacting KYC programs. Actively engages and collaborates with business stakeholders across all levels of seniority to ensure seamless operations.
Overview
7
7
years of professional experience
Work History
Due Diligence Consultant (KYC)
Wells Fargo
08.2022 - Current
- Participate in the testing and monitoring of work performed by Financial Crimes Operations within Commercial Banking / Corporate & Investment Banking (CB & CIB)
- Interacting with peers and partners in Client Onboarding and Ongoing Customer Due Diligence group
- Experience in creating and implementing processes and procedures to enhance and sustain compliance adherence
- Leverage strong analytical and critical thinking skills to solve complex problems
- Ability to support business processes in a highly regulated and compliant environment
- Able to collaborate and consult with peers, colleagues, managers, and internal and external customers to resolve issues and achieve goals
- Knowledge in U.S
- Bank Secrecy Act, PATRIOT Act, Anti-Money Laundering Regulations, OFAC/Economic Sanctions Regulations and/or similar regulatory policies
- Collaborate and consult with leaders and executive management, often with cross-functional teams
- Receive direction from leaders and exercise independent judgement while developing an understanding of policies and procedures, best practices, and initiatives.
Credit Card Quality Assurance Analyst
Wells Fargo
03.2020 - 08.2022
- Provide service within center policies and procedures and exceeded quality assurance measures to ensure accuracy
- Ability to train and coach new bankers in the QA tools and work process
- Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
- Ability to ensure any risks associated with the business activities are identified escalated, and controlled in accordance to policies and procedures
- Self-motivated; able to operate independently with minimal supervision and manage to meet performance expectations
- Proficient in Credit and debit card products
- Ability to work effectively in a team environment where flexibility, collaboration, and adaptability are important
- Effectively manage the daily/monthly/quarterly audits and reviews
- Strong analytical skills with high attention to detail.
Credit Phone Banker/Banker Coach
Wells Fargo
03.2018 - 03.2020
- Cultivated strong relationships with new hires, collaborating closely with facilitators, quality assurance liaisons, supervisors, and managers to ensure a seamless onboarding experience
- Diligently monitored performance metrics and coaching behaviors, proactively identifying areas for improvement, and implementing targeted action plans to enhance team performance
- Maintained exceptional organizational skills, adeptly handling schedule changes and adapting to evolving priorities with agility and efficiency
- Facilitate crucial material to new hires through in person or virtual settings
- Provided exemplary customer service in a challenging environment, managing inbound inquiries related to credit card servicing while adhering to a strict schedule
- Leveraged strong troubleshooting skills to assist customers and develop creative solutions for complex issues, ensuring swift resolution and customer satisfaction
- Proficient (oral and written) communication and presentation skills with business partners and new hires.
Education
Diploma -
Peoria High School
Peoria, AZSkills
- Bilingual speaking, reading, and writing proficiency in Spanish/English
- Excellent verbal, written, and interpersonal communication skills
- Advanced Microsoft Office skills
- Operates independently with minimal supervision, and effectively manages work requests to meet performance expectations
- Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
- Ability to prioritize tasks, achieve goals, and work under pressure in a dynamic and complex environment
- Analytical mindset
- Data Interpretation
- Mergers and Acquisitions
Accomplishments
- Quality Assurance Performance Excellence for the year of 2024.
- Consistently meets/exceeds in quarterly performance 2020-2024.
- Participant for a look back on Trust accounts in 2023-2024.
- Participant in PACT (Patriot Act) projects, AML, and CIP Remediation Projects. 2021-2024.
- Ability to complete senior level reviews on peers to ensure policies and regulations are being followed.
Software
Cornerstone
ECRM
Languages
Spanish
Native or Bilingual
References
- Lizbeth Lopez, Team Lead, Wells Fargo, (602) 663-2743
- Krystal Bell, Service Manager, Wells Fargo, (602) 527-4244
- Celso Aranjo, Manager, Wells Fargo, (480) 612-213
Timeline
Due Diligence Consultant (KYC)
Wells Fargo
08.2022 - Current
Credit Card Quality Assurance Analyst
Wells Fargo
03.2020 - 08.2022
Credit Phone Banker/Banker Coach
Wells Fargo
03.2018 - 03.2020
Diploma -
Peoria High School
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