Summary

Overview

Work History

Education

Skills

Languages

Timeline

Maria Manzo

Turlock,CA

Summary

Dedicated professional seeking an employment opportunity in employment and recruiting services. Over 8 years of human resource and 15 years of customer service and administrative experience. Proficient knowledge in human resource management and procedures. Attention to detail, ability to multitask and meet deadlines. Excellent communication skills with ability to build quick rapport and positive working relationships. Motivated HR Manager with background overseeing HR policies and procedures while supervising department staff. Expert at directing wide-ranging human resources responsibilities by tackling, prioritizing and delegating tasks to staff. Focus on remaining competitive among industry companies by creating desirable culture and programs.

Overview

years of professional experience

Work History

HR Manager & Clerk of the Board

Housing Authority of the County of Merced

07.2023 - 01.2024

Board of Commissioners and other agency and authority agendas for the Executive Director; produce meeting notices, proclamations, and certificates and arrange Board agendas with participants. agenda replication and distribution prepare Board meeting rooms
Published ordinances, resolutions, and public hearing notices; mailed notices of public hearing and Board actions that impacted Housing Authority tenants; and ensured Brown Act compliance.
Received and maintained Board documentation and records; managed Executive Director-delegated Housing Authority projects, assured vendor compliance, bidding processes, bid openings, and other associated responsibilities.
Enhanced employee retention by implementing effective onboarding and training programs.
Improved workplace culture through the development and implementation of diversity initiatives.
Reduced recruitment costs by establishing strong relationships with job agencies and universities.
Streamlined HR processes for increased efficiency with the use of HRIS systems.
Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
Facilitated organizational change through effective communication and collaboration with senior management.
Supported business growth by developing talent acquisition strategies that targeted top industry professionals.
Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
Spearheaded successful workforce planning efforts, aligning staffing needs with company objectives.
Oversaw payroll accuracy and confidentiality for sensitive employee data.
Established a structured internship program to build partnerships with educational institutions and recruited new talent.
Worked with department heads to implement strategic workforce planning to connect human capital with company goals.
Promoted organizational health programs to boost staff morale and productivity.
Resolved harassment and other workplace disputes internally while upholding business values.
Advised decision-makers on sensitive performance management and employee relations concerns.
Guided leaders and employees on company policies, programs, benefits and salary administration.
Motivated employees through special events, incentive programs, and constructive feedback.
Led decision-making and implementation of HR policies, procedures, programs and functions.
Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
Created and implemented forward-thinking initiatives to improve employee engagement.
Liaised between multiple business divisions to improve communications.
Reduced process gaps while supervising employees to achieve optimal productivity.

Human Resource Business Partner

Laborers Funds Administration of Northern, CA.

09.2022 - 07.2023

Collaborative Bargaining Agreement Negotiations
Improving relationship with LFAO and Union
Screen resumes, create job postings, conduct phone screens, create job postings and job descriptions as needed
Recruiting including working with staffing agency to fill temporary needs or department vacancies, and union positions
Creating procedures for recruiting, onboarding, offboarding, and more
Maintain compliance in hiring procedures, legislation
Established a process with Learning and Development platform
Conducted trainings
Administer and set up benefit enrollment
Update company policies to ensure they follow State/Federal compliance as well as CBA regulation
Create and maintain HR dashboard and matrix
Osha 300 - documenting, reporting and handling claims
Attending EDD hearings as needed
Help train and develop the HR Coordinator
Oversee leave of absences through ADP
Assist with biweekly payroll
Keep track on compliance with State and Federal regulations
Affirmative Action
Age Discrimination in Employment Act
Americans with Disabilities Act (ADA)
CA Pregnancy Disability Leave Act (PDL)
CA Family Rights Act (CFRA)
Consolidated Omnibus Budget Reconciliation Act (COBRA)
CA Covid-19 Sick Time
Family and Medical Leave Act (FMLA)
Fair Labor Standards Act (FLSA)
Employee Retirement Income Security Act (ERISA)
Equal Employment Opportunity Commission ( EEOC)
Equal Pay Act
Health Insurance Portability and Accountability Act (HIPPA)
Occupational Safety and Health Administration (OSHA)
Workers’ Compensation (Covid-19, illnesses, and injuries).
Enhanced employee engagement by implementing innovative HR programs and initiatives.
Streamlined recruitment processes for quicker, more efficient candidate selection.
Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.
Facilitated effective communication between management and staff, fostering a positive work environment.
Evaluated employee performance fairly, providing constructive feedback for professional growth.
Managed complex employee relations issues to promote a healthy workplace culture.

Human Resource Generalist

Del Puerto Health Care District

09.2020 - 09.2022

Improve employee relationship with Human Resources Department
Create procedures with insurance and worker’s compensation brokers to ensure all employees get clear and precise information regarding benefits
Created a system that is efficient, expeditious and more organized by switching old filing system into an electronic system
Prepare for Open Enrollment – Create pamphlets, speak with brokers and employees
Enter payroll in QuickBooks (Enter/track employee hours, PDL, Extended Sick Time, etc.)
In charge of leave of workers’ compensation files, and all leave of absence files
Maintain personnel records
Including certification and licenses expirations
Keep track on compliance with State and Federal regulations
Affirmative Action
Age Discrimination in Employment Act
Americans with Disabilities Act (ADA)
CA Pregnancy Disability Leave Act (PDL)
CA Family Rights Act (CFRA)
Consolidated Omnibus Budget Reconciliation Act (COBRA)
CA Covid-19 Sick Time
Family and Medical Leave Act (FMLA)
Fair Labor Standards Act (FLSA)
Employee Retirement Income Security Act (ERISA)
Equal Employment Opportunity Commission ( EEOC)
Equal Pay Act
Health Insurance Portability and Accountability Act (HIPPA)
Occupational Safety and Health Administration (OSHA)
Workers’ Compensation (Covid-19, illnesses, and injuries).

Case Manager

PS Vocational Consultant

03.2020 - 09.2020

Create company handbook with policies and descriptions of position processes
Maintained along with updating all client/employee files (manage file for audits)
Accounting, constructing new procedures to coordinate Accounts Receivable/Accounts Payable
Attend clients through Workers’ Compensation Supplemental Job Displacement Voucher process: including follow up calls, emails, mail and meetings
Ensuring all clients are following Worker’s Compensation board protocol
Attending the needs of Worker’s Compensation Attorney’s
Tracked and managed weekly meetings with staff.

HR Coordinator

Therapeutic Pathways dba The Kendall Center

07.2017 - 07.2019

Updated employee status change requests, processed paperwork and collaborated with payroll to process changes
Maintained and updated all employee personnel files
Processed all new hire documents, overlooked and confirmed employment eligibility (I-9), verified of clearances (DOJ, FBI, physicals and drug screen), immunizations, prepared new hire files, created all new hire accounts (Paycom, Central Reach, & OneNote) and more
Managed customer service functions by answering all employee requests and questions (calls, in person and email)
Ensured employee files and I9 forms were in compliance for audits
Maintained and created credentialing process: certified candidates with Cigna, Beacon, Magellan, MHN, Tricare, Molina and many others grant funders
Applied for National Provider identification numbers, filled out applications, submitted paperwork per provider, kept track of provider credentials to ensure compliance with state and federal guidelines
Tracked and created weekly and monthly reports of grants
Responded to inquiries from healthcare organizations.

Administrative Assistant

Turlock Walnut Company

04.2015 - 07.2017

Maintained Shipping/Receiving process and procedures for Walnut Season and cold storage
Administrative duties- answered phoned, customer relations, data entry, and audited employee files
Human Resources – assisted in creation and implementation of trainings, regulations, created employee handbook and conducted trainings, meetings and orientations for current and new hires
Time cards - coordinated with temporary agency for accuracy of work hours and pay for seasonal workers.

Scheduler

Western Insulation LP

06.2013 - 04.2015

Managed energy weatherization program for Fresno Economic Opportunities Commission
Managed administrative duties of the program in scheduling, order of materials as needed, responded to customer, technicians and supervisory issues or concerns
Created daily schedules for up to 15 installers by company deadline.

Scheduling Lead

Bo Enterprises

02.2009 - 05.2013

Created and maintained daily schedule for 15 installers
Addressed customer complaints effectively while maintaining professional relationship
Served as the second in command to supervise 8-10 customer service representatives
Attended to field supervisors/installer’s issues or concerns
Answered multi-line phones in a fast paced environment
Assisted with conducting interviews to assist in hiring process
Collaborated with manager to create training techniques and created a handbook to include instructions and training materials for future employees
Facilitated new hire orientations employees.