Maria Marez
Dallas,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Sams Club
01.2020 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Receptionist/ Medical Assistant
Pediatrics of Dallas
12.2012 - 07.2020
- Managed front desk operations, ensuring positive visitor experiences and efficient appointment scheduling. While checking in and out.
- Coordinated incoming calls and directed inquiries to appropriate departments, enhancing communication flow, with high phone call volume.
- Maintained accurate records of client interactions and appointments using office management software.
- Assisted in onboarding new staff by providing essential training on reception protocols and customer service standards.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Receptionist Administrator
Texas Healthcare
04.2004 - 03.2011
- Managed multi-line phone system, efficiently routing calls to appropriate departments.
- Maintained accurate records of incoming and outgoing correspondence for efficient tracking.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Education
High School Diploma -
Sunset High School
Dallas, TXSkills
- Critical thinking
- Customer service
- Problem resolution
- Call center experience
- Professional telephone demeanor
- Scheduling
- Bilingual
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Sams Club
01.2020 - 03.2024
Receptionist/ Medical Assistant
Pediatrics of Dallas
12.2012 - 07.2020
Receptionist Administrator
Texas Healthcare
04.2004 - 03.2011
High School Diploma -
Sunset High School
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