Maria Marilyns Lopez Soto
Walled Lake,MI
Summary
Experienced with handling customer inquiries and resolving issues efficiently. Utilizes effective communication and problem-solving skills to maintain high customer satisfaction. Track record of adapting to dynamic environments and ensuring seamless service delivery.
Overview
2026
2026
years of professional experience
Work History
Telephone Advisor
TyT Contact Center
2015 - 2016
- Managed high-volume inbound calls, providing accurate information and resolving customer inquiries efficiently.
- Analyzed call patterns and trends, providing insights for process improvements and operational efficiency initiatives.
- Explained technical concepts to diverse product users while maintaining pleasant disposition.
Elementary School English Teacher
Centro Educativo Vallarta
2016 - 2017
- Developed engaging lesson plans utilizing diverse teaching methods to enhance student understanding of English language concepts.
- Fostered a positive and inclusive classroom environment that encouraged student participation and collaboration.
- Implemented formative assessments to monitor student progress and adjust instructional strategies accordingly.
- Integrated technology tools to support interactive learning experiences and promote digital literacy.
Preschool English Teacher
Colegio Bicultural Genesis
2017 - 2018
- Implemented innovative teaching methods to enhance student learning outcomes.
- Collaborated with colleagues to create interdisciplinary projects and activities.
- Developed engaging lesson plans aligned with curriculum standards.
- Kept classroom organized, clean and safe for students and visitors.
- Facilitated interactive classroom discussions promoting critical thinking skills.
Volunteer in ESL/GED Program
Walled Lake Consolidated School District
2025 - Current
- Adapted quickly to evolving project needs and priorities.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Kept case files updated, accurate and aligned with requirements.
Education
B.A. - English Language Teaching
Universidad De Sonora
Hermosillo, Sonora09-2018
Lic. - Entrenamiento Deportivo
Universidad Autónoma De Ciudad Juárez
01.2013
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Colegio de Bachilleres del Estado de Chihuahua Plantel No. 5
Cd. Juárez, Chihuahua01.2012
Skills
- Active learning
- Organization
- Documentation
- Appointment scheduling
- Classroom management
- Positive reinforcement
- Group and individual instruction
- Lesson planning
- Activity planning
- Bilingual in Spanish and English
- Vocabulary building
- Pronunciation coaching
- Formative assessment
- Summative assessment
- Flexible and adaptable
- Multitasking
- Computer skills
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
Affiliations
- MEXTESOL A.C. Sonora Norte Chapter
Participant in the “Changing Educational Perspectives” workshop, held at the Campogrande School in Hermosillo, Sonora, on October 17, 2015.
Participant in the “Teaching is Preparing Students for Life” workshop, held at the Universidad Vizcaya de las Américas in Hermosillo, Sonora, on May 13, 2017.
Participant in the “Dream Big, Work Hard” workshop, held at the Instituto Americano de Relaciones Culturales A.C. in Hermosillo, Sonora, on June 10, 2017.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
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Colegio de Bachilleres del Estado de Chihuahua Plantel No. 5
Telephone Advisor
TyT Contact Center
2015 - 2016
Elementary School English Teacher
Centro Educativo Vallarta
2016 - 2017
Preschool English Teacher
Colegio Bicultural Genesis
2017 - 2018
Volunteer in ESL/GED Program
Walled Lake Consolidated School District
2025 - Current
B.A. - English Language Teaching
Universidad De Sonora
Lic. - Entrenamiento Deportivo
Universidad Autónoma De Ciudad Juárez
Community Service
Centro Comunitario Santa Lucia, Social Services (Summer Camp, providing english classes from Monday to Friday for students from age 6 to 13 years old), 2015
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