Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Maria Mariscal

Summary

Results-driven professional with a focus on enhancing business growth through exceptional customer service. Proven ability to organize and manage spa operations efficiently, leading to increased client satisfaction and retention. Committed to leveraging skills for continuous improvement and advancement opportunities.

Overview

12
12
years of professional experience

Work History

Spa Coordinator

Burke Williams Spa
Woodland Hills
01.2025 - Current
  • Conducted training sessions for new employees orienting them about job responsibilities associated with working at the spa.
  • Assisted with ordering supplies required for spa treatments including linens, lotions, oils and aromatherapy products.
  • Coordinated with spa staff members on daily operations including inventory management, customer service and product sales.
  • Created a welcoming atmosphere for customers by greeting them warmly and responding to their needs in a timely manner.
  • Processed payments from clients using POS systems accurately while adhering to cash handling policies and procedures.
  • Performed administrative duties such as scheduling appointments, filing paperwork, and managing customer inquiries.
  • Updated the online booking system regularly with current information on availability of treatment times.
  • Developed promotional strategies to increase the visibility of the spa's services within the local community.
  • Managed all aspects of customer relations from initial contact through follow up communications after completion of treatments or services.
  • Maintained detailed records of financial transactions including client payments, deposits and refunds.

Personal Assistant

Med Legal Evaluators
Van Nuys
07.2023 - 12.2024
  • Arranged conference calls with remote employees or clients located outside of local area.
  • Greeted visitors in a professional manner and provided assistance with inquiries.
  • Compiled weekly progress reports highlighting key accomplishments from past week's activities.
  • Coordinated meetings between internal departments and external partners.
  • Provided administrative support to the executive team by conducting research and preparing statistical reports.
  • Prepared documents such as reports, presentations, agendas, and correspondence.
  • Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
  • Maintained confidential files related to personnel records or other sensitive information.
  • Coordinated scheduling efforts among clients, attorneys, and physicians.
  • Provided general customer service support to enhance client satisfaction.
  • Assisted clients, attorneys, and medical professionals with inquiries and case management.
  • Applied knowledge of medical-legal processes to facilitate efficient operations.
  • Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
  • Sorted mail received daily for distribution throughout the office.
  • Scanned documents into electronic format for storage in a secure database system.

Front Desk Receptionist

Heimat Gym and Med Spa
Hollywood
04.2022 - 05.2024
  • Directed guests with appointments to appropriate fitness consultants.
  • Scheduled appointments for tours, gym classes, and Med Spa services.
  • Processed retail and concession sales transactions efficiently.
  • Completed various administrative tasks to support daily operations.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Facilitated seamless bookings for Med Spa treatments and activities.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.

Cashier Team Lead

The Home Depot Inc
NorthHollywood
09.2020 - 02.2022
  • Processed refunds and exchanges according to company policy.
  • Coordinated with other departments when additional support was needed during peak hours.
  • Assisted customers with locating items within the store when requested.
  • Analyzed sales data reports to identify trends in customer buying habits.
  • Identified discrepancies between actual sales figures and expected totals.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
  • Monitored cashier performance, providing feedback as needed.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Completed day-to-day duties accurately and efficiently.

Medical Receptionist

Exer Urgent Care
Sherman Oaks
01.2018 - 09.2021
  • Processed referrals for specialist care when requested by physicians or patients.
  • Ordered office supplies as needed to maintain inventory levels.
  • Greeted and checked in patients, updating patient information in computer system.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Answered phones promptly and directed calls appropriately.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.

Accounts Receivable Clerk

Curtiss Wright Aerospace
NorthHollywood
02.2015 - 01.2018
  • Generated and distributed invoices efficiently.
  • Managed and tracked payments to ensure timely processing.
  • Cultivated customer relationships through effective communication.
  • Maintained accurate records and documentation for all transactions.
  • Performed additional responsibilities as required.

Customer Sales and Service Associate

TitleMax
Pacoima
08.2013 - 03.2015
  • Processed loan applications and financial transactions in compliance with company policies.
  • Responded to inquiries via telephone and in-person regarding customer applications.
  • Conducted sales, courtesy, and collection calls to improve customer service.
  • Managed cash drawers, ensuring accurate cash handling and counting of deposits.
  • Executed bank deposits and pickups to uphold operational efficiency.
  • Followed all security protocols when handling confidential information.
  • Performed opening and closing duties including counting money in drawers, setting up registers, completing daily logs.
  • Greeted customers and assessed their needs.
  • Handled cash, credit card, and check payments for goods and services.

Education

High School Diploma -

San Fernando High School
San Fernando, CA
05-2025

Facial -

Facial Skin Care By Kristien Marie
05-2025

Waxing - Eye Brow Maping

Waxing Classes By Amy
04-2025

First Aid Training -

Service Sanitation
03-2025

Skills

  • Customer service
  • Client relationship management
  • First aid certification
  • Sales coordination
  • Guest relations
  • Spa operations management
  • Perform well in high-demand, fast-paced environments
  • Spa treatment expertise
  • Hospitality environment

References

Available upon request

Timeline

Spa Coordinator

Burke Williams Spa
01.2025 - Current

Personal Assistant

Med Legal Evaluators
07.2023 - 12.2024

Front Desk Receptionist

Heimat Gym and Med Spa
04.2022 - 05.2024

Cashier Team Lead

The Home Depot Inc
09.2020 - 02.2022

Medical Receptionist

Exer Urgent Care
01.2018 - 09.2021

Accounts Receivable Clerk

Curtiss Wright Aerospace
02.2015 - 01.2018

Customer Sales and Service Associate

TitleMax
08.2013 - 03.2015

High School Diploma -

San Fernando High School

Facial -

Facial Skin Care By Kristien Marie

Waxing - Eye Brow Maping

Waxing Classes By Amy

First Aid Training -

Service Sanitation

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