Maria Helena Marques
CNA
Ludlow,MA
Summary
Certified Nursing Assistant offering 11 years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.
Overview
17
17
years of professional experience
Education
Nursing Assistant
Notre Dame Education Center
Lawrence, MA04.2021
Some College (No Degree) - Home Health Aide
Commonwealth Nursing Service
Lowell, MA04.2009
High School Diploma
Center Educacional Sul-Mato-Grosense
Brazil 09.2000
Work History
CNA
Bear MT North Andover
Dracut, Massachusetts
01.2022 - 12.2023
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Delivered high-quality care to [Type] patients in hospital facility.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Documented patient information and care activities in electronic health record.
- Supported needs of [Number]+ residents under long-term care.
CNA
GHC ( Palmer Center)
Chelmsford , Massachusetts
01.2022 - 12.2023
- Supported needs of [Number]+ residents under long-term care.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Home Health Aide
Bring Care Home
Topsfield, MA
07.2010 - 08.2021
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Improved patient outlook and daily living through compassionate care.
- Assisted with client personal care needs to foster independence and well-being.
- Tracked and reported clients' progress based on observations and conversations.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
- Recognized emergency situations and implemented appropriate procedures.
- Documented care provided and submitted notes to supervisor.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Assisted with end-of-life care.
CNA
Life Care Center of Acton
Acton, Massachusetts
01.2023 - 04.2025
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Supported needs of [Number]+ residents under long-term care.
- Documented patient information and care activities in electronic health record.
- Upheld infection control and prevention policies across different patient-facing areas.
Host
Cracker Barrel Restaurant
Tewksbury, MA
08.2008 - 10.2015
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions and recommended specials to increase profits.
- Monitored dining area to assess server capacity and estimate wait times.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Home Health Aide/CNA Student
Life Care Center
Billerica, MA
06.2008 - 07.2008
- Clinical rotation:
- Assisted clients with bathing, dressing and incontinence care.
- Improved patient outlook and daily living through compassionate care.
- Recognized emergency situations and implemented appropriate procedures.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Provided direct personal care and administrative services to clients.
- Documented vital statistics and coordinated with health care providers.
Skills
- Fluent in Portuguese, English and Spanish
- Great customer service.
- Infection control procedures entre level COVID 19 protocols.
Skills
- Fluent in Portuguese, English and Spanish
- Great customer service
- Infection control procedures entre level COVID 19 protocols
Timeline
CNA
Life Care Center of Acton
01.2023 - 04.2025
CNA
Bear MT North Andover
01.2022 - 12.2023
CNA
GHC ( Palmer Center)
01.2022 - 12.2023
Home Health Aide
Bring Care Home
07.2010 - 08.2021
Host
Cracker Barrel Restaurant
08.2008 - 10.2015
Home Health Aide/CNA Student
Life Care Center
06.2008 - 07.2008
Nursing Assistant
Notre Dame Education Center
Some College (No Degree) - Home Health Aide
Commonwealth Nursing Service
High School Diploma
Center Educacional Sul-Mato-Grosense