Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Marquez

Spring Hill

Summary

Dynamic and dedicated professional with a strong background in customer service and patient care, honed at Amazon and Meridian Senior Living. Proven ability to enhance customer satisfaction and maintain a safe environment. Skilled in cash handling and effective communication, consistently exceeding performance targets through teamwork and attention to detail.

Overview

15
15
years of professional experience

Work History

Sortation Associate

Amazon
09.2021 - Current
  • VSupported warehouse operations with manual loading, unloading, and palletizing of packages.
  • Moved pallets and packing material to designated vacant storage areas for operational safety.
  • Maintained a safe work environment through proper handling of packages and equipment.
  • Increased productivity by working collaboratively with team members to meet deadlines.
  • Managed time effectively to prioritize tasks, maintain consistent productivity levels, and meet performance metrics.
  • Enhanced efficiency by sorting and organizing packages according to destination codes.
  • Ensured accurate package delivery with attention to detail in labeling and scanning processes.
  • Completed required safety trainings and adhered to all company policies for optimal workplace safety.
  • Reduced damages by carefully handling fragile items and reporting any issues to supervisors.
  • Exceeded performance targets consistently through dedication, speed, accuracy, and teamwork.

Sales Floor Associate Cashier

Walmart
08.2014 - 06.2015
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

HHA

Meridian Senior Living
01.2014 - 06.2015
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.

Retail Associate Manager

Dr.Jays
03.2013 - 03.2014
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Greeted customers and provided outstanding customer service.

Cashier and Sales Person

Rite-Aid Pharmacy
09.2011 - 03.2012
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cashier.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.

BARISTA

Pret A Manger
10.2010 - 04.2011

•Served Customer’s in eating places that specialize in fast service and inexpensive carry-out food.


•Accepted Payments from customer, and make change as necessary.


•Prepared or served hot or food beverages, such as coffee,expresso drinks, blended coffee or teas.


•Cleaner or sanatized work áreas,utensils or equiptment, cleaned seating area.


•Cheaked temperatures of freezer, refrigerators or heating equiptment to ensure proper functioning.


•Described menu items to customers or suggest products that might be appealing to them.

Education

GED -

Hospitality Management
Manhattan NY

Skills

  • Patient care
  • Meal preparation
  • Personal hygiene assistance
  • Feeding assistance
  • Housekeeping
  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling

Languages

Spanish/ English
Native or Bilingual

Timeline

Sortation Associate

Amazon
09.2021 - Current

Sales Floor Associate Cashier

Walmart
08.2014 - 06.2015

HHA

Meridian Senior Living
01.2014 - 06.2015

Retail Associate Manager

Dr.Jays
03.2013 - 03.2014

Cashier and Sales Person

Rite-Aid Pharmacy
09.2011 - 03.2012

BARISTA

Pret A Manger
10.2010 - 04.2011

GED -

Hospitality Management