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Accomplished and results-driven Quality Management Professional with over 11 years of experience in leading and maintaining robust Quality Management Systems (QMS) and Integrated Management Systems (IMS) in alignment with ISO 9001, API Spec Q1, ISO 14001, and ISO 45001 standards. Proven track record in managing complex audits, ensuring regulatory compliance, and driving continuous improvements across organizational processes. Expertise in driving operational efficiency, optimizing production systems, and fostering a customer-centric approach to quality assurance. Strong leadership skills with a demonstrated ability to lead cross-functional teams, streamline operations, and deliver cost-effective solutions while maintaining the highest quality standards. Adept at managing and resolving customer complaints, minimizing non-conformities, and achieving and maintaining industry certifications.

Friendly Help Desk Technician with 10+ years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.

Application Management & Support Analyst with over 7 years of experience in global collaboration platforms. Expertise in system administration and ITIL, providing advanced technical support and resolving complex integration issues. Achievements include significant improvements in user satisfaction and workflow optimization. Strong analytical skills drive operational efficiency and consistent enhancements in customer satisfaction.

Singapore Permanent Resident Thriving IT business operations professional with expertise in HR Administration, project management financial management, in Global IT and Banking and Financial Services Sector Southeast Asia and East Asia. Currently managing HR & Admin operations, financial processes, and IT vendor contracts while ensuring compliance with banking regulations and corporate policies. Skilled in end-to-end IT contract management, including negotiations, renewals, and procurement processes. Expertise in Business support partner to c-suite executive and workforce administration, including immigration compliance, onboarding, and policy implementation for technical teams.

Maria Marquez De Carrero

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Management Support QA

Superintendent of Operations Control & Management

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Certificate - The Business Analytics And Operations Certificate

GED -

BBA - Business Administration

BBA - Accounting

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Management Support QA

Superintendent of Operations Control & Management

Certificate - The Business Analytics And Operations Certificate

GED -

BBA - Business Administration

BBA - Accounting

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