Maria Marsico

• Though licensed as a Realtor, the role focused heavily on administrative support: managing documents, client interactions, and transaction timelines.
• Managed high-volume document processing, contract coordination, and transaction tracking.
• Maintained accurate records in CRM and organized digital and physical files.
• Handled a multi-line phone system, greeting clients and routing calls.
• Scheduled appointments and coordinated with multiple stakeholders, including title companies, HOAs, and attorneys.
• Created bilingual client communications and prepared marketing materials.
• Managed online listings and social media content.
• Supported front desk operations, managed mail (FedEx, UPS, USPS), and assisted walk-in clients.

• Maintained communication with vendors and airport staff to process high-volume fuel invoices.
• Entered fuel data into Oracle systems, processed over 140 million gallons monthly.
• Approved and reconciled invoices based on contract terms.
• Handled general administrative tasks including email management, scanning, filing, and document tracking.

• Managed department’s payroll, purchasing, and budget using Munis software.
• Assisted in planning city events and community outreach programs.
• Designed and maintained filing systems and forms used by city staff.

· Provided professional in-house back up for all sales, therefore increasing department sales by 25%.

· Processed all request for proposals, submitted new business, created file and transferred to service.

· Provided support and training to secretarial staff and new associates in office orientation, filing procedures, computer applications.

· Thrived and achieved customer excellence therefore winning several awards.

• Provided front desk, switchboard, and administrative support in fast-paced corporate offices and financial institutions
• Promoted to Sales Coordinator within 10 months for managing 50+ active client cases at Unum Provident
• Improved document tracking systems and increased operational efficiency by 75% while supporting plant managers and engineers at Telectronics
• Led a research team to prepare and organize FDA documentation, contributing to a successful compliance review
• Translated business materials (Spanish ↔ English) and supported sales teams with clerical and customer service tasks at FedEx
• Audited mortgage loans (FHA, FNMA, GNMA), collaborated with HUD/VA offices, and helped recover $100K+ in pending bankruptcies at Kislak Bank