Maria Marslender
Goodyear,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
University Counselor
Grand Canyon Education
Phoenix, AZ
10.2019 - Current
- Provided guidance and support to prospective students throughout the enrollment process.
- Conducted one-on-one meetings with applicants to discuss admission requirements and procedures.
- Maintained detailed records of student inquiries and follow-up activities using customer relationship management software.
- Advised on financial aid options including scholarships, grants, loans, and other forms of assistance.
- Responded promptly to inquiries from potential students via phone calls, emails or text messages.
- Monitored student progress through completion of admissions application documents.
- Resolved any issues that arose during the admission process in an efficient manner.
- Verified accuracy of submitted documents prior to processing applications for admission.
- Attended professional development seminars related to best practices in higher education admissions.
- Performed administrative tasks such as filing paperwork and updating databases as needed.
Recruiter
AZ Best Homecare
Sun City, AZ
04.2019 - 10.2019
- Sourced and screened potential candidates for open positions.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Developed job descriptions and postings to attract qualified applicants.
- Negotiated salaries and other employment terms with successful applicants.
- Provided feedback to unsuccessful applicants on the status of their applications.
- Coordinated background checks on successful candidates prior to offer acceptance.
- Assisted in onboarding of new hires by providing orientation materials and training sessions.
- Provided ongoing support throughout the entire recruitment life cycle processes.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Explained job duties, compensation and benefits to potential candidates.
- Advertised and promoted open positions using social media and digital marketing procedures.
Assistant Store Manager
Carters Oshkosh
Goodyear, AZ
04.2018 - 04.2019
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Coordinated with vendors to secure product availability at competitive prices.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Manager
Chic-Fil-A
Goodyear, AZ
10.2015 - 10.2018
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured all safety and sanitation regulations were followed in the restaurant.
- Trained new employees on proper customer service techniques and food handling protocols.
- Resolved customer complaints in a timely manner.
- Maintained inventory of supplies and equipment, ordering as necessary.
- Monitored cash registers during shifts to ensure accuracy of transactions.
- Greeted guests upon arrival, answered questions about menu offerings and made recommendations when requested.
- Organized daily activities, delegated duties to employees, handled employee concerns or issues, and addressed disciplinary matters when necessary.
- Handled closing procedures including counting money in drawers at end of shift.
Education
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ04-2022
Associate of Arts - Vocal Performance
Maricopa Community Colleges - Glendale Community College
Glendale, AZ12-2015
Skills
- Mental Health Support
- Academic Advising
- Records Maintenance
- Enrollment Planning
- Career Advising
- Individual Counseling
- Analytical Thinking
- Teamwork and Collaboration
- Adaptability and Flexibility
- Interview Skills Instruction
- Effective Communication
- Organizational Skills
Affiliations
- In addition to my professional experience, I am very passionate about being involved in the betterment of my community. I am heavily involved with volunteering in local outreach programs through my church. Some of the projects I have been involved in include being a kids' basketball coach, full time worship leader, Sunday School teacher, and volunteering with Habitat for Humanity.
Timeline
University Counselor
Grand Canyon Education
10.2019 - Current
Recruiter
AZ Best Homecare
04.2019 - 10.2019
Assistant Store Manager
Carters Oshkosh
04.2018 - 04.2019
Manager
Chic-Fil-A
10.2015 - 10.2018
Bachelor of Science - Business Management
Grand Canyon University
Associate of Arts - Vocal Performance
Maricopa Community Colleges - Glendale Community College