Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Martinez

Brownsville,TX

Summary

Highly efficient in Customer Service well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excell in organizational skills. Clear understanding of Time Management and training in Communication. Motivated to learn, grow and excel in Retail. Customer Service with over 3 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

2
2
years of professional experience

Work History

Crew Member

Whataburger
Brownsville, TX
08.2021 - 01.2022
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Supported great dining and meal experiences for guests.
  • Accurately operated cash register to process customer payments.

Sales Associate

Party City
Brownsville, TX
08.2020 - 10.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Increased sales by offering advice on purchases and promoting additional products.

Crew Member

McDonalds
Brownsville, TX
04.2019 - 08.2020
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Supported great dining and meal experiences for guests.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Brewed coffee and tea and changed out drink station syrups.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.

Education

Certificate of Completion - Cosmetology Education

Salon & Spa Institute
Brownsville, TX
03.2022

High School Diploma -

Pace Early College High School
Brownsville, TX
06.2019

Skills

  • Supplies Monitoring and Restocking
  • Customer Service
  • Clear Communication
  • Cash Drawer Operations
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Stocking and Replenishing
  • Time Management

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Crew Member

Whataburger
08.2021 - 01.2022

Sales Associate

Party City
08.2020 - 10.2020

Crew Member

McDonalds
04.2019 - 08.2020

Certificate of Completion - Cosmetology Education

Salon & Spa Institute

High School Diploma -

Pace Early College High School

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