Maria Martinez
Redmond,OR
Summary
Enthusiastic Teaching Assistant with significant classroom experience and dedication to student success. Helps teachers manage high workloads and demanding targets by handling diverse support tasks. Great with students and excels at multitasking. Responsible Teaching Assistant offers record of success in helping students and teachers. Versed in classroom activities, small group instruction and recordkeeping. Brings top-notch organizational and multitasking abilities with excellent computer skills.
Overview
7
7
years of professional experience
Work History
Teacher Helper
St Thomas Academy
11.2023 - Current
- Responded to student needs and questions promptly.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted teachers with supervision and care of group of 22 children.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
- Contributed to a positive school culture by participating in staff meetings, committees, and community outreach initiatives.
- Ensured confidentiality of sensitive information related to student records or personnel matters.
Receptionist Assistant
Ashley HomeStores
09.2023 - 02.2024
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Managed multiple phone lines effectively while remaining composed under pressure during high call volume periods.
- Managed multiple tasks and met time-sensitive deadlines.
- Delivered exceptional customer service by assisting clients in a timely manner, ultimately resulting in improved client retention rates.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Greeted numerous visitors, vendors and interview candidates.
- Maintained strict confidentiality of sensitive information while processing documents and managing files, preserving the integrity of company data.
- Increased accessibility to information for both clients and coworkers by developing detailed spreadsheets that organized important data clearly.
- Ensured accurate recordkeeping of financial transactions by reconciling invoices and preparing expense reports for management review regularly.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Operated multi-line telephone system to answer and direct high volume of calls.
Manager
Imperial Mailbox
10.2021 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Completed tax forms in compliance with legal regulations.
Receptionist Administrator
Miller Woodworking
03.2018 - 12.2020
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Reviewed purchase orders for accuracy and compliance with company policies before submission.
- Maintained detailed records of purchasing activities for reference during audits or other evaluations of procurement efficiency.
- Analyzed sales data to forecast demand and inform purchasing decisions, improving product availability.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Prepared balance sheets, cash flow reports and income statements.
- Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
- Reviewed documents and data to give accurate presentations and forecasts to upper management.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Reduced month-end closing time by optimizing reconciliation procedures and improving collaboration between departments.
- Created and distributed reports on internal and external finances, audits, and budgets.
- Increased cash flow by diligently managing accounts receivable and implementing effective collection strategies.
Receptionist
Dr.David Rish
08.2017 - 03.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Education
AA Criminal Justice - Criminology
Everest College
North Hollywood, CA05.2015
High School Diploma -
Santa Fe High School
Santa Fe Springs, CA06.2009
Skills
- Oral communication
- Student Engagement
- Physical Education
- Parent-Teacher Communication
- Positive Attitude
- Collaborative Teamwork
- Effective Communication
- Relationship Building
- Cleaning and sanitizing
- Mentoring students
- Calm and Patient Demeanor
- Supervising Student Activities
- Classroom support
- Student safety
- Student Supervision
- Material Preparation
- Small Group Instruction
- Powerpoint Presentations
- Child Development Certification
- Adapting to Classroom Needs
- Microsoft Office
- Supervising Classroom Activities
- Flexible Work Schedule
- Conflict Resolution
Languages
Spanish
Native or Bilingual
Timeline
Teacher Helper
St Thomas Academy
11.2023 - Current
Receptionist Assistant
Ashley HomeStores
09.2023 - 02.2024
Manager
Imperial Mailbox
10.2021 - 08.2023
Receptionist Administrator
Miller Woodworking
03.2018 - 12.2020
Receptionist
Dr.David Rish
08.2017 - 03.2018
AA Criminal Justice - Criminology
Everest College
High School Diploma -
Santa Fe High School