Maria Chavez
Albuquerque,NM
Overview
22
22
years of professional experience
Work History
Out Pt Clerk
UNM Hospital
Albuquerque, NM
07.2023 - Current
- Scheduled and confirmed appointments.
- Entered information into system to update status reports.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Submitted new system orders and completed related paperwork.
- Provided timely, courteous and knowledgeable responses to information requests.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
General Manager
Applebee's Grill + Bar
Rio Rancho, NM
12.2013 - 05.2023
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Recruited and hired qualified candidates to fill open positions.
- Entered time and attendance logs in preparation for payroll.
- Minimized staff turnover through appropriate selection, orientation and training.
- Established and managed yearly budgets of up to $[Amount].
- Trained employees on additional job positions to maintain coverage of roles.
- Conducted quality, timely performance feedback and performance appraisals.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Monitored staff performance and addressed issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Clinical/Medical Assistant
Maricopa Medical Center
Phoenix, AZ
10.2002 - 12.2009
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Organized charts, documents and supplies to maintain team productivity.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Responded to patient callbacks and phone-in prescription refill requests.
Education
Clinical/Medical Assistant
Arizona Institute of The Americas
Phoenix, AZ10-2002
High School Diploma -
Los Lunas High School
Los Lunas, NM05-1997
Skills
- Research
- Quality Control
- Information Security
- Correspondence Writing
- Spreadsheet development
- Cash Management
- Administrative Support
- Supply tracking
- Mail handling
- Customer Satisfaction
- Sales expertise
- Scanning and copying
- Quality Management
- Relationship Building
- Mail Processing
- Cash Handling
- Schedule and calendar management
- Billing and invoicing
- Handling payments
- Verbal and writing communication
- Stocking and replenishing
- Telephone Etiquette
- Peer relationships
- Administrative tasks
Languages
spanish
Limited
Affiliations
- im on a bowling league
- having a 5 year old
- taking care of my autistic brother
- i love camping
- love working
Timeline
Out Pt Clerk
UNM Hospital
07.2023 - Current
General Manager
Applebee's Grill + Bar
12.2013 - 05.2023
Clinical/Medical Assistant
Maricopa Medical Center
10.2002 - 12.2009
Clinical/Medical Assistant
Arizona Institute of The Americas
High School Diploma -
Los Lunas High School