Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Maria Chavez

Albuquerque,NM

Overview

22
22
years of professional experience

Work History

Out Pt Clerk

UNM Hospital
Albuquerque, NM
07.2023 - Current
  • Scheduled and confirmed appointments.
  • Entered information into system to update status reports.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Submitted new system orders and completed related paperwork.
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.

General Manager

Applebee's Grill + Bar
Rio Rancho, NM
12.2013 - 05.2023
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Recruited and hired qualified candidates to fill open positions.
  • Entered time and attendance logs in preparation for payroll.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Established and managed yearly budgets of up to $[Amount].
  • Trained employees on additional job positions to maintain coverage of roles.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Monitored staff performance and addressed issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

Clinical/Medical Assistant

Maricopa Medical Center
Phoenix, AZ
10.2002 - 12.2009
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Organized charts, documents and supplies to maintain team productivity.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Responded to patient callbacks and phone-in prescription refill requests.

Education

Clinical/Medical Assistant

Arizona Institute of The Americas
Phoenix, AZ
10-2002

High School Diploma -

Los Lunas High School
Los Lunas, NM
05-1997

Skills

  • Research
  • Quality Control
  • Information Security
  • Correspondence Writing
  • Spreadsheet development
  • Cash Management
  • Administrative Support
  • Supply tracking
  • Mail handling
  • Customer Satisfaction
  • Sales expertise
  • Scanning and copying
  • Quality Management
  • Relationship Building
  • Mail Processing
  • Cash Handling
  • Schedule and calendar management
  • Billing and invoicing
  • Handling payments
  • Verbal and writing communication
  • Stocking and replenishing
  • Telephone Etiquette
  • Peer relationships
  • Administrative tasks

Languages

spanish
Limited

Affiliations

  • im on a bowling league
  • having a 5 year old
  • taking care of my autistic brother
  • i love camping
  • love working

Timeline

Out Pt Clerk

UNM Hospital
07.2023 - Current

General Manager

Applebee's Grill + Bar
12.2013 - 05.2023

Clinical/Medical Assistant

Maricopa Medical Center
10.2002 - 12.2009

Clinical/Medical Assistant

Arizona Institute of The Americas

High School Diploma -

Los Lunas High School
Maria Chavez