Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Maria Martinez

Dallas,TEXAS

Summary

Adept at navigating high-stress situations, I enhanced customer loyalty at Neiman Marcus by resolving disputes with empathy. My critical thinking and Microsoft Excel skills streamlined operations across roles, significantly improving efficiency and safety. My proactive approach in customer service and data management consistently contributed to positive outcomes in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Neiman Marcus
10.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Hair Salon Receptionist

Los Espejos Beauty Salon
03.2022 - 05.2024
  • Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
  • Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
  • Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.

Package Handler

Amazon
08.2020 - 02.2022
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

CNA Student

Mountain Creek Retirement
08.2019 - 05.2020
  • Applied infection control procedures to maintain a clean and safe environment.
  • Monitored patient conditions and reported changes to nursing staff.
  • Applied proper techniques for lifting and transferring patients to ensure safety.
  • Demonstrated effective communication skills with patients and healthcare team.

Wait Staff Member

Buzzbrews
03.2019 - 04.2020
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.

Education

Associate Of Science -

Mountain View College
Dallas, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft Excel

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Neiman Marcus
10.2024 - Current

Hair Salon Receptionist

Los Espejos Beauty Salon
03.2022 - 05.2024

Package Handler

Amazon
08.2020 - 02.2022

CNA Student

Mountain Creek Retirement
08.2019 - 05.2020

Wait Staff Member

Buzzbrews
03.2019 - 04.2020

Associate Of Science -

Mountain View College

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Maria Martinez