Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Martinez

Salt Lake City

Summary

With a proven track record at HHS for enhancing patient care through quality improvement and interdisciplinary collaboration, I bring a blend of strong work ethic and leadership skills. Achieved significant process improvements, leading to increased patient satisfaction and cost savings. Skilled in staff development and healthcare administration, I excel in high-pressure environments.

Overview

13
13
years of professional experience

Work History

Assistant Director of Housekeeping

HHS
07.2024 - Current
  • Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
  • Collaborated with staff, management, and external groups to coordinate patient care.
  • Performed rounds to observe care and interview staff, residents, and families.
  • Managed nursing schedules and budgets, streamlining processes for cost savings while maintaining high-quality patient care.
  • Collaborated with interdisciplinary teams to develop efficient care strategies tailored to individual patient needs.
  • Conducted regular inspections of guest rooms and public areas, identifying areas for improvement and directing corrective actions.
  • Oversaw daily scheduling and assignment of tasks, optimizing staff allocation for maximum productivity.
  • Coordinated deep cleaning projects for guest rooms and public spaces, maintaining an attractive environment for guests throughout their stay.
  • Developed training programs for new hires, streamlining onboarding processes and promoting employee retention.
  • Implemented quality control measures to ensure consistent service levels across all aspects of the operation.
  • Established clear lines of communication between housekeeping staff and other departments, fostering a collaborative work environment.
  • Enhanced guest satisfaction by implementing efficient housekeeping processes and maintaining high cleanliness standards.
  • Addressed guest concerns promptly and professionally, demonstrating a commitment to customer service excellence.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.

Assistant Director of Housekeeping

HHS Environmental Services
01.2024 - 05.2024
  • Coordinated deep cleaning projects for guest rooms and public spaces, maintaining an attractive environment for guests throughout their stay.
  • Developed training programs for new hires, streamlining onboarding processes and promoting employee retention.
  • Managed inventory control, ensuring the timely replenishment of supplies and minimizing waste.
  • Liaised with vendors to negotiate contracts for supplies and services, ensuring the best value for the hotel.
  • Streamlined housekeeping operations for improved efficiency, leading to increased guest satisfaction scores.
  • Managed staff scheduling to accommodate varying occupancy levels, optimizing labor costs and maintaining high service standards.
  • Established clear lines of communication between housekeeping staff and other departments, fostering a collaborative work environment.
  • Oversaw daily scheduling and assignment of tasks, optimizing staff allocation for maximum productivity.

Housekeeper Manager

Hyatt House
01.2023 - 07.2023
  • Collaborated with other departments to ensure seamless guest experiences throughout their stay at the property.
  • Adapted housekeeping procedures in response to evolving guest needs or industry trends, ensuring continuous improvement of services offered.
  • Evaluated employee performance regularly, recognizing top performers while identifying opportunities for improvement among others.
  • Enhanced guest satisfaction by maintaining a high standard of cleanliness and organization in all areas.
  • Oversaw budgeting for the housekeeping department, making strategic decisions regarding resource allocation based on organizational priorities.
  • Mentored new employees, fostering a positive work environment that promoted personal growth and skill development.
  • Conducted regular staff meetings to discuss updates, address concerns, share successes, and provide ongoing professional development opportunities.

Housekeeping Supervisor

Legacy Village Rehabilitation
03.2019 - 11.2022
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.

CNA

Legacy Village Rehabilitation
03.2018 - 11.2022
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

Lone Peak Property Management

Lone Peak Property Management
02.2019 - 11.2021
  • Reduced discrepancies in financial records by conducting thorough monthly reconciliations for property management accounts.
  • Enhanced transparency across departments by presenting monthly budget variance reports to property managers, highlighting areas for improvement or potential risks.
  • Ensured data integrity in accounting systems through regular system audits, addressing discrepancies promptly to maintain accuracy in reports generated from the database.
  • Streamlined banking transactions with effective cash management strategies, reducing processing time and errors in reconciliation activities.
  • Supported audit processes, providing accurate documentation and addressing inquiries from external auditors efficiently.
  • Enhanced financial reporting by streamlining accounting processes and implementing efficient software solutions.
  • Maintained compliance with regulations by staying current on industry best practices and adapting accounting procedures as necessary.
  • Improved tenant relations by promptly addressing billing inquiries, clarifying charges and providing timely resolutions to disputes.
  • Contributed to successful lease negotiations by providing accurate rental rate analysis based on market trends and property performance metrics.

Cna

Beehive Homes Assisted Living
04.2018 - 01.2019
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Caregiver

NEFI Boarding . Home
01.2014 - 01.2016
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.

Freight Operations Manager

Dollar Tree Stores
08.2012 - 12.2014
  • Enhanced safety standards through regular employee training and monitoring compliance.
  • Optimized warehouse space utilization, ensuring proper storage and organization of goods.
  • Fostered a culture of teamwork within the department by encouraging collaboration among staff members across various roles in freight operations.
  • Negotiated favorable contracts with transportation providers, securing competitive rates without compromising quality or reliability.
  • Managed budget, controlled expenses, and achieved financial targets in freight operations.
  • Developed strong relationships with carriers and vendors for better service levels and cost savings.

Co-Owner

PES Cleaning
03.2013 - 09.2014
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Developed a strong company culture, fostering teamwork and collaboration among staff members.
  • Established foundational processes for business operations.
  • Enhanced business operations by implementing efficient management strategies and streamlining processes.
  • Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.

Housekeeping Cleaner

Primary Children's Medical Center
01.2012 - 11.2012
  • Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
  • Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
  • Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
  • Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.

Education

Washington High School
Ogden, UT

Skills

  • Quality improvement
  • Quality control
  • Staff evaluation
  • Professional development
  • Multidisciplinary team collaboration
  • Recruiting and hiring
  • Behavioral health
  • Healthcare administration
  • Shift scheduling
  • Budget planning
  • Process improvement
  • Budget management
  • Interdisciplinary collaboration
  • Profitability strategies
  • Business operation management
  • Issue resolution
  • Budget administration
  • Leadership and guidance
  • Strong work ethic
  • Policies compliance enforcement
  • Effective multitasking
  • HIPAA regulations
  • Critical thinking
  • Verbal and written communication
  • Relationship building
  • Team supervision
  • Documentation and reporting
  • Goal planning
  • Quality assurance
  • Staff scheduling
  • Emergency response
  • Process improvements
  • Budget control
  • Performance evaluations
  • Multidisciplinary collaboration
  • Schedule preparation
  • Employee coaching

    • Language fluency

Languages

Spanish
Native or Bilingual

Timeline

Assistant Director of Housekeeping

HHS
07.2024 - Current

Assistant Director of Housekeeping

HHS Environmental Services
01.2024 - 05.2024

Housekeeper Manager

Hyatt House
01.2023 - 07.2023

Housekeeping Supervisor

Legacy Village Rehabilitation
03.2019 - 11.2022

Lone Peak Property Management

Lone Peak Property Management
02.2019 - 11.2021

Cna

Beehive Homes Assisted Living
04.2018 - 01.2019

CNA

Legacy Village Rehabilitation
03.2018 - 11.2022

Caregiver

NEFI Boarding . Home
01.2014 - 01.2016

Co-Owner

PES Cleaning
03.2013 - 09.2014

Freight Operations Manager

Dollar Tree Stores
08.2012 - 12.2014

Housekeeping Cleaner

Primary Children's Medical Center
01.2012 - 11.2012

Washington High School

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Maria Martinez