Maria Martinez
Salt Lake City
Summary
With a proven track record at HHS for enhancing patient care through quality improvement and interdisciplinary collaboration, I bring a blend of strong work ethic and leadership skills. Achieved significant process improvements, leading to increased patient satisfaction and cost savings. Skilled in staff development and healthcare administration, I excel in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Assistant Director of Housekeeping
HHS
SLC, UT
07.2024 - Current
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Performed rounds to observe care and interview staff, residents, and families.
- Managed nursing schedules and budgets, streamlining processes for cost savings while maintaining high-quality patient care.
- Collaborated with interdisciplinary teams to develop efficient care strategies tailored to individual patient needs.
- Conducted regular inspections of guest rooms and public areas, identifying areas for improvement and directing corrective actions.
- Oversaw daily scheduling and assignment of tasks, optimizing staff allocation for maximum productivity.
- Coordinated deep cleaning projects for guest rooms and public spaces, maintaining an attractive environment for guests throughout their stay.
- Developed training programs for new hires, streamlining onboarding processes and promoting employee retention.
- Implemented quality control measures to ensure consistent service levels across all aspects of the operation.
- Established clear lines of communication between housekeeping staff and other departments, fostering a collaborative work environment.
- Enhanced guest satisfaction by implementing efficient housekeeping processes and maintaining high cleanliness standards.
- Addressed guest concerns promptly and professionally, demonstrating a commitment to customer service excellence.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
Assistant Director of Housekeeping
HHS Environmental Services
Minneapolis, MN
01.2024 - 05.2024
- Coordinated deep cleaning projects for guest rooms and public spaces, maintaining an attractive environment for guests throughout their stay.
- Developed training programs for new hires, streamlining onboarding processes and promoting employee retention.
- Managed inventory control, ensuring the timely replenishment of supplies and minimizing waste.
- Liaised with vendors to negotiate contracts for supplies and services, ensuring the best value for the hotel.
- Streamlined housekeeping operations for improved efficiency, leading to increased guest satisfaction scores.
- Managed staff scheduling to accommodate varying occupancy levels, optimizing labor costs and maintaining high service standards.
- Established clear lines of communication between housekeeping staff and other departments, fostering a collaborative work environment.
- Oversaw daily scheduling and assignment of tasks, optimizing staff allocation for maximum productivity.
Housekeeper Manager
Hyatt House
Salt Lake City, UT
01.2023 - 07.2023
- Collaborated with other departments to ensure seamless guest experiences throughout their stay at the property.
- Adapted housekeeping procedures in response to evolving guest needs or industry trends, ensuring continuous improvement of services offered.
- Evaluated employee performance regularly, recognizing top performers while identifying opportunities for improvement among others.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and organization in all areas.
- Oversaw budgeting for the housekeeping department, making strategic decisions regarding resource allocation based on organizational priorities.
- Mentored new employees, fostering a positive work environment that promoted personal growth and skill development.
- Conducted regular staff meetings to discuss updates, address concerns, share successes, and provide ongoing professional development opportunities.
Housekeeping Supervisor
Legacy Village Rehabilitation
Salt Lake City, UT
03.2019 - 11.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
CNA
Legacy Village Rehabilitation
2018
03.2018 - 11.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Lone Peak Property Management
Lone Peak Property Management
Salt Lake City, UT
02.2019 - 11.2021
- Reduced discrepancies in financial records by conducting thorough monthly reconciliations for property management accounts.
- Enhanced transparency across departments by presenting monthly budget variance reports to property managers, highlighting areas for improvement or potential risks.
- Ensured data integrity in accounting systems through regular system audits, addressing discrepancies promptly to maintain accuracy in reports generated from the database.
- Streamlined banking transactions with effective cash management strategies, reducing processing time and errors in reconciliation activities.
- Supported audit processes, providing accurate documentation and addressing inquiries from external auditors efficiently.
- Enhanced financial reporting by streamlining accounting processes and implementing efficient software solutions.
- Maintained compliance with regulations by staying current on industry best practices and adapting accounting procedures as necessary.
- Improved tenant relations by promptly addressing billing inquiries, clarifying charges and providing timely resolutions to disputes.
- Contributed to successful lease negotiations by providing accurate rental rate analysis based on market trends and property performance metrics.
Cna
Beehive Homes Assisted Living
Salt Lake City, UT
04.2018 - 01.2019
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Caregiver
NEFI Boarding . Home
Slc
01.2014 - 01.2016
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Freight Operations Manager
Dollar Tree Stores
Salt Lake City, UT
08.2012 - 12.2014
- Enhanced safety standards through regular employee training and monitoring compliance.
- Optimized warehouse space utilization, ensuring proper storage and organization of goods.
- Fostered a culture of teamwork within the department by encouraging collaboration among staff members across various roles in freight operations.
- Negotiated favorable contracts with transportation providers, securing competitive rates without compromising quality or reliability.
- Managed budget, controlled expenses, and achieved financial targets in freight operations.
- Developed strong relationships with carriers and vendors for better service levels and cost savings.
Co-Owner
PES Cleaning
Murray, UT
03.2013 - 09.2014
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Established foundational processes for business operations.
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
Housekeeping Cleaner
Primary Children's Medical Center
Salt Lake City, UT
01.2012 - 11.2012
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
Education
Washington High School
Ogden, UTSkills
- Quality improvement
- Quality control
- Staff evaluation
- Professional development
- Multidisciplinary team collaboration
- Recruiting and hiring
- Behavioral health
- Healthcare administration
- Shift scheduling
- Budget planning
- Process improvement
- Budget management
- Interdisciplinary collaboration
- Profitability strategies
- Business operation management
- Issue resolution
- Budget administration
- Leadership and guidance
- Strong work ethic
- Policies compliance enforcement
- Effective multitasking
- HIPAA regulations
- Critical thinking
- Verbal and written communication
- Relationship building
- Team supervision
- Documentation and reporting
- Goal planning
- Quality assurance
- Staff scheduling
- Emergency response
- Process improvements
- Budget control
- Performance evaluations
- Multidisciplinary collaboration
- Schedule preparation
- Employee coaching
Language fluency
Languages
Spanish
Native or Bilingual
Timeline
Assistant Director of Housekeeping
HHS
07.2024 - Current
Assistant Director of Housekeeping
HHS Environmental Services
01.2024 - 05.2024
Housekeeper Manager
Hyatt House
01.2023 - 07.2023
Housekeeping Supervisor
Legacy Village Rehabilitation
03.2019 - 11.2022
Lone Peak Property Management
Lone Peak Property Management
02.2019 - 11.2021
Cna
Beehive Homes Assisted Living
04.2018 - 01.2019
CNA
Legacy Village Rehabilitation
03.2018 - 11.2022
Caregiver
NEFI Boarding . Home
01.2014 - 01.2016
Co-Owner
PES Cleaning
03.2013 - 09.2014
Freight Operations Manager
Dollar Tree Stores
08.2012 - 12.2014
Housekeeping Cleaner
Primary Children's Medical Center
01.2012 - 11.2012
Washington High School