Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Cesar Romero

Arlington,TX

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Advance Client Solutions

Bank of America
Fort Worth, TX
06.2024 - Current
  • CEW, Synergy, and Interact software proficiency.
  • Managed client accounts, ensuring accurate transaction processing and exceptional service delivery.
  • Monitored changes in regulations affecting banks and updated policies accordingly.
  • Verified customer identity using government-issued identification documents.
  • Verified amounts and integrity of every check or funds transfer.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Implemented strategies to meet sales targets for banking products, CD's, credit cards, and savings accounts.
  • Researched discrepancies between bank records and customer accounts.
  • Tracked payments, account updates and customer interactions.
  • Developed comprehensive proposals outlining the proposed solution, timeline, costs, and expected outcomes.
  • Defined client requirements and created tailored solutions for each individual client.
  • Provided ongoing support for existing clients by responding to inquiries promptly and troubleshooting problems quickly.
  • Implemented new processes or technologies that improved efficiency in responding to customer requests.
  • Provided guidance regarding product features, pricing plans, and after-sales support options to potential buyers.
  • Researched products to supply clients with the best options for individual and business needs.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Provided accurate and timely responses to customer inquiries regarding account information, transactions, products and services.
  • Maintained a high level of confidentiality when handling sensitive information.
  • Attended weekly team meetings with supervisors and managers to discuss performance metrics and objectives.
  • Recommended new financial and accounting software packages. replacing various non-integrated offerings.

Warehouse Lead

Target
Midlothian, TX
11.2020 - 08.2023
  • Used computer and company software to enter shipment and inventory records.
  • Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Assembled customer orders from stock and staged completed orders on pallets or shelves.
  • Loaded and unloaded trailers with care and efficiency.
  • Maintained inventory records with timely updates.
  • Operated forklifts or pallet jacks to transport items.
  • Protected company inventory by maintaining and organizing storage areas.
  • Led and complied with safety and wellbeing efforts on assigned shift.
  • Utilized forklift to move inventory items.

Sales Consultant

At&t
Arlington, TX
09.2019 - 11.2019
  • Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
  • Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
  • Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Monitored customer order process and addressed customer issues.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Created successful strategies to develop and expand customer sales.
  • Worked with fellow sales team members to achieve group targets.

Sales Expert

T-mobile
Arlington, TX
10.2015 - 12.2018
  • Responsibility to provide an outstanding customer experience in the retail location by assisting new and existing customers with their unique technology needs and problem solving issues.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • The goal of the Sales Expert is to create an outstanding buying experience for the customer and a positive a team environment.
  • Provides exceptional customer service to individuals visiting the Wireless store, including greeting customers, answering phones and assessing their needs.
  • Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
  • Contacted high-profile clients to follow up on products and services sold and verify satisfaction, resolving complaints and offering additional services.
  • Oversaw daily operations of regular sales staff, supervising inventory and register duties and observing customer interactions to provide feedback on performance.
  • Fostered relationships with customers to expand customer base and retain business.
  • Monitored customer order process and addressed customer issues.

Education

Tarrant County College District
Fort Worth, TX
05.2010

Skills

  • Customer Service
  • Microsoft Office (Word,Excel,Powerpoint)
  • CEW, Synergy and Interact Software Proficiency
  • Banking experience (Balance Transfers, CD's, Credit Cards, Checking, Savings)
  • Client support
  • New account setup
  • Customer financing
  • Account openings
  • Cross-selling expertise
  • Account closing process
  • Consumer banking
  • Data Entry
  • Attention to Detail
  • Shipping and Receiving
  • Software utilization
  • Sales strategy development
  • Quality Control
  • Supervisory Experience
  • Payment Processing
  • Data Processing
  • Product Sales and Promotion
  • Problem-Solving
  • Critical Thinking
  • Cash Register Operations
  • Payments Processing
  • Customer service

Additional Information

  • Exceed monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts to identify revenue opportunities, and excelling in quality metrics. Work with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards. Complete accurate paperwork and transactions according to company policies and procedures. Assist customers with service activations, changes and bill payments, responding to billing inquire equipment replacement, selling accessories and processing price plan changes and upgrades. Assist in maintaining store appearance, inventory counts and merchandising standards. Engages in service selling and right fitting the customer with the appropriate total technology solution.

Timeline

Advance Client Solutions

Bank of America
06.2024 - Current

Warehouse Lead

Target
11.2020 - 08.2023

Sales Consultant

At&t
09.2019 - 11.2019

Sales Expert

T-mobile
10.2015 - 12.2018

Tarrant County College District
Cesar Romero