Maria Martinez
Hospitality Professional
New Orleans,LA
Summary
I consider myself an experienced hotel hospitality professional. I bring a comprehensive understanding of guest service excellence. This includes guest relations, with professionalism and courtesy.
housekeeping, ensuring high standards of cleanliness and attention to detail that enhance the guest experience and other key departments. I comprehend almost every role in the housekeeping department and that is because I have done it myself.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Staffing Supervisor
Golden Global Solution Staffing
02.2022 - 03.2025
- Coordinated diverse temporary staffing assignments, ensuring seamless onboarding and integration processes for new hires.
- Provided exceptional customer service to both clients and candidates throughout the entire placement process by maintaining timely communication channels at all stages of engagement.
- Reviewed applications and resumes to support hiring activities.
- Performed sourcing, interviewing, negotiations and hiring.
- Developed strong relationships with clients by maintaining consistent communication and addressing concerns promptly.
Lobby Attendant
Golden Global Solution Staffing
09.2020 - 12.2021
- Maintained a clean and inviting lobby area for guests, ensuring a positive first impression of the establishment.
- Provided accurate directions and local recommendations to guests, supporting their overall enjoyment during their stay.
- Trained new Lobby Attendants on company policies, procedures, and best practices for delivering excellent customer service.
- Monitored lobby activity and reported any suspicious behavior to hotel security, maintaining a safe environment for all visitors.
Mini Bar Attendant
Rameli Staffing
08.2019 - 09.2020
- Maintained cleanliness and organization of mini bar areas, contributing to a pleasant guest experience.
- Maintained high standards of hygiene within assigned work area, promoting a sanitary environment for both guests and co-workers.
Housekeeper
Rameli Staffing
01.2017 - 08.2019
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Education
High School Diploma -
East Jefferson High School
Metairie, LA05-2019
Skills
- Strong teamwork
- Strong People skill
- Reliability and punctuality
- Initiative and Self-motivation
- Professional appearance
- Guest relations
- Problem-solving
- Computer skills
- Multitasking Abilities
- Guest engagement and assistance
- Strong empathy
- Friendly, positive attitude
- Multitasking
Certification
- Certified Commercial cleaner, By Jani King on February, 2025
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Accomplishments
Room Attendant of the quarter
Employee of the year
Timeline
Staffing Supervisor
Golden Global Solution Staffing
02.2022 - 03.2025
Lobby Attendant
Golden Global Solution Staffing
09.2020 - 12.2021
Mini Bar Attendant
Rameli Staffing
08.2019 - 09.2020
Housekeeper
Rameli Staffing
01.2017 - 08.2019
High School Diploma -
East Jefferson High School
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