Maria Martinez
Tampa,FL
Summary
Dynamic Human Resources Generalist with proven success at Pawlowski and Mastrilli Law Group, achieving a 95% retention rate through effective conflict resolution and performance management. Skilled in talent acquisition and bilingual communication, I excel in aligning HR strategies with organizational goals to drive engagement and operational efficiency.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Human Resources Generalist & Office Manager
Pawlowski and Mastrilli Law Group / Center for the Injured
Tampa, FL
02.2016 - Current
- Managed all HR functions including recruitment, onboarding, training, payroll, and employee relations.
- Achieved a 95% retention rate through proactive performance management and conflict resolution.
- Coordinated Spanish-language support and document translation, increasing client base by 20%.
- Aligned office operations with firm goals, improving workflow and attorney support systems.
Human Resources Generalist
Iron Will
Clearwater, FL
03.2012 - 01.2016
- Reduced employee ramp-up time by 30% through onboarding optimization.
- Introduced a performance management system that boosted engagement by 25%.
- Managed and expanded marketing teams, leading to a 35% increase in lead generation.
- Promoted twice within one year due to leadership and results-driven performance.
Human Resources Generalist
Grey Shark Interactive
Tampa, FL
02.2009 - 01.2012
- Developed recruitment and training for new call center supporting national security brands.
- Cut onboarding time from 10 to 4 days, streamlining hiring and training protocols.
- Oversaw payroll, A/P, A/R, and facility operations.
- Increased revenue by 65% through strategic outsourcing and team development.
Hospital Administrator
Core Care Behavioral Health
Philadelphia, PA
01.2002 - 01.2009
- Corrected budgets and aligned financials with compliance requirements, recovering $66K/month.
- Led interdepartmental compliance with federal and accreditation standards.
- Generated $360K annually by leasing unused space to small businesses.
- Established JCAHO-compliant practices and maintained high audit performance.
CEO / Owner
Ladies Workout Express
North Wales, PA
01.2002 - 01.2007
- Launched and operated 4 franchise locations including leasing, HR, and P&L oversight.
- Created local marketing strategies that significantly grew membership and revenue.
- Managed daily operations, payroll, training, and financial reporting.
Field Auditor
Deutsche Financial Services
Wilmington, DE
05.1999 - 01.2000
- Conducted audits of over $3M in dealership inventory and assets.
- Delivered reports that safeguarded against asset loss and fraud.
Education
MBA – Master of Business Administration -
Wilmington University
01.2001
BA - Economics
University of Delaware
01.1998
Skills
- Talent acquisition and recruitment
- Human resources policy development
- Compliance onboarding processes
- Conflict resolution in employee relations
- Executive support and office management
- Benefits administration and payroll processing
- Training and performance management strategies
- Financial reporting and budget oversight
- Bilingual communication skills
- Collaboration with C-level executives
- Healthcare legal operations expertise
- Expertise in HR and payroll systems
- Proficiency in Great Plains software
- Utilization of Excel ATS tools
- Knowledge of CLEO legal software solutions
- Expertise in recruiting tools like LinkedIn Recruiter and Monster Talent CRM
- Proficiency in productivity tools such as Microsoft Office Suite, Zoom, Teams, Google Meet
- Social media marketing strategies development
- Web design and video editing skills
Affiliations
- MBNA Bank Full Tuition Scholarship based on Academic Merit
- Miss America Community Service Award recipient and an additional $25,000 scholarship award
- Outstanding Economics Major 3 consecutive years
- Graduated undergraduate degree in 3 years
- Finished MBA with 3.6 GPA
- Volunteered as ESL (English as a Second Language) as a Spanish/English teacher at local K - 6th graders.
- Member of National Guild Association for Pianist
Certification
- Real Estate License, REVA - In Progress
Languages
Spanish
Professional
References
References available upon request.
Timeline
Human Resources Generalist & Office Manager
Pawlowski and Mastrilli Law Group / Center for the Injured
02.2016 - Current
Human Resources Generalist
Iron Will
03.2012 - 01.2016
Human Resources Generalist
Grey Shark Interactive
02.2009 - 01.2012
Hospital Administrator
Core Care Behavioral Health
01.2002 - 01.2009
CEO / Owner
Ladies Workout Express
01.2002 - 01.2007
Field Auditor
Deutsche Financial Services
05.1999 - 01.2000
MBA – Master of Business Administration -
Wilmington University
BA - Economics
University of Delaware
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