Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Martinez

Fontana,CA

Summary

Dynamic event planner with a proven track record at Bella's Wedding and Events, excelling in vendor negotiation and guest management. Enhanced client satisfaction through creative event design and effective communication, while managing budgets and streamlining project workflows. Recognized for adaptability and leadership in high-pressure environments, ensuring successful event execution.

Diligent Event Planner with hands-on experience coordinating variety of successful events and managing logistics. Known for seamless execution and fostering vendor relationships to ensure smooth operations. Adept at team collaboration and effective problem-solving under pressure.

Overview

22
22
years of professional experience

Work History

Event Planner Intern

Bellas Wedding and Events
01.2019 - Current
  • Greeted students and guests with warm and welcoming demeanor.
  • Scheduled client meetings and maintained office organizational standards.
  • Provided feedback on programming types and impact on event team.
  • Reported event performance, attendees and specific event feedback.
  • Increased client satisfaction by conducting thorough research to identify unique and engaging event themes and ideas.
  • Maintained organizational efficiency through meticulous record-keeping of vendor contacts, contracts, invoices, and other critical documentation related to each event.
  • Developed strong relationships with clients through frequent updates on progress, addressing concerns promptly, and providing regular status reports.
  • Reduced costs for events by negotiating favorable contracts with vendors and suppliers.
  • Contributed creative solutions towards problem-solving during unexpected challenges that arose during the planning or execution stages of an event.
  • Enhanced event attendee experience by effectively coordinating all logistical aspects, including venue selection and setup.
  • Managed budgets effectively, tracking expenses closely to ensure that costs remained within established guidelines.
  • Organized brainstorming sessions between cross-functional teams to develop strategy and creative ideas for future events.
  • Trained and supervised event staff to complete tasks on time.
  • Produced concept plans for high-profile corporate meetings and events.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Utilized social media to promote events and increase attendance.
  • Developed creative themes for events and created related activities to engage attendees.
  • Streamlined communication among team members by implementing a centralized project management system for efficient event planning.
  • Created detailed timelines and budgets for events to meet all deadlines.

Customer Service Representative

Santa Fe Outlets
01.2004 - 02.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Trained new personnel regarding company operations, policies and services.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Education

GED -

Chaffey Adult School
Ontario, CA

Skills

  • Post-event evaluation
  • Guest management
  • On-site supervision
  • Social media promotion
  • Vendor negotiation
  • Event design
  • Vendor relations
  • Teamwork and collaboration
  • Customer service
  • Creativity and adaptability
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Effective communication
  • Decision-making
  • Team leadership and motivation
  • Public relations
  • Self motivation
  • Event budgeting
  • Conflict resolution
  • Employee training
  • Professionalism
  • Public speaking
  • Staff training
  • Social media marketing
  • Pricing negotiation
  • Presentation skills
  • Event planning
  • Communications and media
  • Hospitality management
  • Guest relations
  • Scheduling
  • Strategic planning
  • Staff supervision
  • Project management
  • New business development
  • Workflow management

Languages

English
Spanish

Timeline

Event Planner Intern

Bellas Wedding and Events
01.2019 - Current

Customer Service Representative

Santa Fe Outlets
01.2004 - 02.2019

GED -

Chaffey Adult School
Maria Martinez