Maria Martinez-Celis
Spring,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
28
28
years of professional experience
Work History
Administrative Assistant /Notary Public
Luis F. Hess, PLLC
02.2022 - Current
- Greeted incoming guests and directed individuals to appropriate personnel
- Delivered range of basic and advanced clerical support for daily and special project needs
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, and other important dates.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Developed and maintained positive relationships with clients and colleagues.
- Scheduled and made appointments for 2 attorneys.
Small Business Owner
Maria's Sweet Treats
03.2016 - 10.2023
- Met with clients to understand their needs, interests, and motivations.
- Monitored quality of ingredients used in recipes 100% of time to maintain consistency and safety standards.
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Personalized creations for holidays, weddings, graduations, and personal events.
- Researched trends and current innovations to determine competition and develop competitive pricing points
Bilingual Front Desk Receptionist
Interfaith of The Woodlands
09.2020 - 02.2022
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered large volume of calls per day on multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Scheduled and managed meeting spaces for staff.
- Maintained organized and clean front office area 100% of time to create professional and welcoming environment for visitors and employees.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Placed orders for all office and kitchen supplies as needed twice monthly.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
Customer Service Agent
Continental / United Airlines
03.1996 - 03.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Delivered fast and friendly service to handle questions and service complaints.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Produced and shared customer service reports to support management decision-making.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with strong work ethic.
- Responded between 80-100 customer calls and emails to answer questions about products and services
Education
Elite Diploma - Advanced Baking & Pastry Arts
Culinary Institute LeNotre
Houston, Texas03.2016
Diploma - Travel and Tourism
National Career Institute
Tampa, Florida11.1990
Skills
- Reliable and Consistent Performance
- Organizational Skills
- Dedicated Team Player
- Experience on Various Work Platforms
- Complaint Resolution
- Scheduling and Calendar Management
- Customer Needs Assessment
- Excellent Verbal and Written Communication
- Client Service and Support
- Administrative Support
- Exceptional Telephone Etiquette
- Document Control
Affiliations
- American Association of Notaries
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Administrative Assistant /Notary Public
Luis F. Hess, PLLC
02.2022 - Current
Bilingual Front Desk Receptionist
Interfaith of The Woodlands
09.2020 - 02.2022
Small Business Owner
Maria's Sweet Treats
03.2016 - 10.2023
Customer Service Agent
Continental / United Airlines
03.1996 - 03.2014
Elite Diploma - Advanced Baking & Pastry Arts
Culinary Institute LeNotre
Diploma - Travel and Tourism
National Career Institute
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