Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Licenses & Certifications
Websites
Software
Timeline
Hi, I’m

MARIA S. MARTONE

Virginia Beach,VA
MARIA S. MARTONE

Summary

Highly motivated professional with extensive expertise in human resources, employee benefits, retirement planning, and wellness initiatives. Adaptive strategic thinker skilled in developing innovative HR solutions and process improvements. Recently moved to Virginia Beach, VA from MA/RI.

Overview

23
years of professional experience

Work History

World Insurance Associates

Senior Client Manager, Benefits and Team Lead
10.2023 - 10.2024

Job overview

  • Oversaw a book of business between $2M - $3M with full responsibility for customer retention and satisfaction.
  • Improved operational efficiency by streamlining processes for better client servicing and reporting accuracy.
  • Served as a trusted advisor for key stakeholders within top-tier accounts; providing guidance in areas such as strategic planning, risk mitigation, and growth opportunities.
  • Increased client satisfaction by providing exceptional account management and personalized solutions.
  • Championed process improvements that led to reduced response times for client inquiries and increased overall satisfaction levels.
  • Mentored junior team members in effective account management techniques, resulting in increased productivity levels across the department.
  • Drove customer engagement through regular touchpoints, meetings, and events, fostering strong relationships between clients and the company.
  • Coordinated with internal departments to ensure timely resolution of client issues, fostering trust in the company''s capabilities.
  • Strengthened long-term client relationships through regular communication, understanding their needs, and delivering tailored recommendations.
  • Negotiated contract renewals with a focus on retaining profitable business while maintaining healthy margins.
  • Directed and supervised team of six engaged in client retention and new business development.
  • Managed approximately 30 incoming calls, emails and inquiries per day from clients.

College of the Holy Cross

Benefits Consultant
01.2022 - 01.2023

Job overview

    • Ensured regulatory/reporting compliance for all ERISA benefit plans, to include annual audits, eligibility, non-discrimination testing and allowable annual limits.
    • Worked with HRIS and IT to develop needed vendor file transmissions and to evaluate and recommend changes to the PeopleSoft system for accuracy and efficiency.
    • Coordinated and collaborated with Payroll and Finance pertaining to MA PFML and leaves of absence.
    • Collaborated with HRIS and IT for annual open enrollment process.
    • Effectively built relationships with benefits consultants and vendors, for efficiency.
    • Handled all 403(b) and pension plan inquiries for current and new retirees.
    • Resolved complex benefits issues promptly, facilitating positive employee relations throughout the process.

Worcester Polytechnic Institute

Associate Director of Benefits
03.2020 - 01.2022

Job overview

    • Supported preparation and delivery of materials for Board of Trustee meetings, to include 403(b) audit results.
    • Led, implemented and administered all health and welfare benefit programs and initiatives; led annual open enrollment process; prepared internal and external reporting.
    • Administered FMLA, MA Paid Family Medical Leave and Workers Compensation in compliance with University policies and all federal and state requirements.
    • Collaborated with Finance to establish and manage benefit related budget, prepare accruals, and provide necessary audits.
    • Ensured compliance with all state and federal regulations including, but not limited to, the Affordable Care Act, ERISA, HIPAA, the IRS and the DOL.
    • Managed, coached and developed a team of 2; provided service to 1,200 benefit eligible employees and 2 unions.
    • Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.

Stonehill College

Associate Director of Human Resources, Benefits, & Operations
09.2017 - 02.2020

Job overview

    • Designed, planned, and administered the College's benefits programs, policies and procedures to meet the needs of employees, enhance market competitiveness, and achieve internal goals; supervised team of three.
    • Managed 403(b) audit process and ACA Form 1095-C compliance; primary liaison for tuition exchange, remission, and credit programs; oversaw processes for efficiency and standardization.
    • Directed statistical workforce reports, analyzed data, and made recommendations; implemented changes in type and design of such programs; achieved measurable impact in efficiency improvements and program quality.
    • Streamlined task operations and prioritized tasks, allowing senior staff to increase efficiency by 15%.

Woods Hole Oceanographic Institution

Human Resources Partner, Benefits
09.2016 - 09.2017

Sylvia Group

Employee Benefits Accounts Manager
02.2015 - 08.2016

Cobalt Benefits Group (Blue Benefit Administrators of MA)

Accounts Manager
12.2011 - 10.2014

Cape Cod Healthcare

Senior Benefits Specialist
01.2009 - 12.2011

Rehabilitation Hospital of the Cape & Islands (now Spaulding Rehab.)

Benefits Specialist
10.2005 - 04.2008

Self-Employed

Human Resources Consultant
08.2001 - 10.2005

Education

Bryant University
Smithfield, RI

Bachelor of Science in Business Administration

University Overview

Honors: Magna Cum Laude

Skills

  • Benefits Knowledge
  • Union Negotiations
  • Grievance Hearings
  • Health & Wellness Initiatives
  • Collaborative Mindset
  • Compliance Management
  • Relationship Management
  • Team Oversight
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Effective Communication
Availability
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Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balance401k matchWork from home option

Licenses & Certifications

Insurance Producer License in VA and MA Life, Accident, & Health

CEBS - Certified Employee Benefits Specialist

CPSP - Certified Plan Sponsor Professional

Software

Workday

PeopleSoft

Ellucian Banner

ADP Workforce Now

Timeline

Senior Client Manager, Benefits and Team Lead

World Insurance Associates
10.2023 - 10.2024

Benefits Consultant

College of the Holy Cross
01.2022 - 01.2023

Associate Director of Benefits

Worcester Polytechnic Institute
03.2020 - 01.2022

Associate Director of Human Resources, Benefits, & Operations

Stonehill College
09.2017 - 02.2020

Human Resources Partner, Benefits

Woods Hole Oceanographic Institution
09.2016 - 09.2017

Employee Benefits Accounts Manager

Sylvia Group
02.2015 - 08.2016

Accounts Manager

Cobalt Benefits Group (Blue Benefit Administrators of MA)
12.2011 - 10.2014

Senior Benefits Specialist

Cape Cod Healthcare
01.2009 - 12.2011

Benefits Specialist

Rehabilitation Hospital of the Cape & Islands (now Spaulding Rehab.)
10.2005 - 04.2008

Human Resources Consultant

Self-Employed
08.2001 - 10.2005

Bryant University

Bachelor of Science in Business Administration
MARIA S. MARTONE