Maria Mateo
Providence,United States
Summary
With 5 years of experience, I am a reliable professional who consistently delivers exceptional service to foster repeat customers. I am dedicated to creating an inviting environment that meets the needs of guests and staff.
Overview
6
6
years of professional experience
Work History
Service Manager
Sweetgreen
08.2019 - 08.2021
- Resolve complaints and order issues
- Responsible for overseeing the customer service department and ensuring the company or corporation delivers the highest level of customer service possible
- Supervises agents, trains, coaches, and mentors employees
- Utilize social media to respond to customer complaints and praise
- Investigate customer's problems and find solutions
- Building a performing united team
- Compile and print reports on overall customer satisfaction
- Handle major incidents that cannot be resolved by agents
- Analyze data and statistics
- Analyze data to identify strategies for improvement of service and productivity
Bar Manager
La Braza Bar and Grill
08.2021 - Current
- Directed team efforts to create a cohesive and collaborative atmosphere for optimal service.
- Streamlined inventory processes by utilizing inventory management software and conducting regular audits.
- Analyzed consumption trends to optimize product selection and minimize excess stock.
- Enhanced guest experiences by training staff in personalized service techniques and active listening.
- Monitored revenue and expenses by implementing budgeting practices and cost control measures.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Customer Service Representatives
Automated Health Systems
09.2021 - 12.2021
- Assisted clients and took personal accountability for the resolution of their concerns
- Assisted in technical troubleshooting with Field and customers
- Assist in managing discrepancies and complaints
- Baying transaction over phone as per customer request
- Enter customer data into various software programs
- Establish and update accounts for the members
- Process credit card payments and applications
- Provide excellent customer service to the customer by giving a quick and effective resolution
Service Manager
Sweetgreen
01.2023 - 01.2024
- Trained and guided team members for improved overall performance and morale.
- Identified root causes of recurring problems for long-term solutions and improvements.
- Enhanced customer loyalty by developing personalized service strategies based on feedback.
- Achieved positive customer experiences with proactive communication and follow-up.
- Optimized resource allocation for enhanced service delivery and reduced wait times.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
Education
Associate of Science - Accounting And Finance
Community College of Rhode Island
Warwick, RI01-2028
Skills
- Bilingual
- English
- Spanish
Personal Information
Date of Birth: 10/14/02
Languages
Spanish
Full Professional
Timeline
Service Manager
Sweetgreen
01.2023 - 01.2024
Customer Service Representatives
Automated Health Systems
09.2021 - 12.2021
Bar Manager
La Braza Bar and Grill
08.2021 - Current
Service Manager
Sweetgreen
08.2019 - 08.2021
Associate of Science - Accounting And Finance
Community College of Rhode Island
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