Maria Mathis
Mesa,AZ
Summary
Skilled administration clerk known for exceptional problem-solving and communication abilities. Successfully resolved customer complaints and maintained cash drawer accuracy, contributing to a positive customer experience and efficient operations.
Detail-oriented administration clerk with extensive experience in cash management and customer service. Proven ability to maintain accurate records, train new employees, and handle high-pressure situations with professionalism, driving operational efficiency and customer satisfaction.
Experienced with administrative tasks, including data entry and document management. Utilizes organizational skills to maintain efficient office operations. Track record of fostering collaborative workplace and ensuring accuracy in all tasks.
Overview
16
16
years of professional experience
Work History
Administration Clerk/ Customer Service
Lowe's
Mesa, AZ
01.2018 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional service, addressing customer inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances through regular reconciliation.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Oversaw contract administration, maintaining accurate records and ensuring timely renewals.
Teller
Glendale Area Schools Federal Credit Union
Glendale, CA
08.2010 - 03.2016
- Processed member transactions accurately and efficiently, ensuring compliance with credit union policies.
- Assisted members with account inquiries, providing personalized service to enhance satisfaction.
- Maintained cash drawer integrity through meticulous balancing and reconciliation procedures.
- Trained new tellers on operational protocols and customer service standards to foster team effectiveness.
Education
No Degree - Administration of Justice
Glendale Community College
Glendale, CAHigh School Diploma -
Holy Family High School
Glendale, CA06-1990
Skills
- Paperwork and documentation
- Data entry
- Telephone reception
- Ordering of supplies
- File organization
- Document scanning
- Researching issues
- Expense tracking
- Document management
- Record keeping
Timeline
Administration Clerk/ Customer Service
Lowe's
01.2018 - Current
Teller
Glendale Area Schools Federal Credit Union
08.2010 - 03.2016
No Degree - Administration of Justice
Glendale Community College
High School Diploma -
Holy Family High School