Maria Matthews
Cape Coral,FL
Summary
Dedicated Medical Assistant with proven expertise in HIPAA compliance and exceptional customer service, honed at Retina Consultants Of Southwest Florida. Excelled in enhancing clinic efficiency and patient satisfaction through compassionate care and meticulous medical records management. Skilled in educating patients and streamlining operations, significantly contributing to positive health outcomes and a patient-focused environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Assistant
Retina Consultants Of Southwest Florida
06.2004 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted physicians with minor surgeries, including preparing suite and setting up sterile field.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Education
High School Diploma -
Mcarthur High School
Hollywood, FL1998
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Reliable team player
- Compassionate
- Electronic Medical Records
Certification
Scribe certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant
Retina Consultants Of Southwest Florida
06.2004 - Current
High School Diploma -
Mcarthur High School
Scribe certified
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