MARIA MAURAD
New York,NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bilingual Service Coordinator
Therapists 2 Go, PLLC
03.2025 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Support parents of eligible children in accessing Early Intervention services and other resources outlined in the IFSP.
- Consistently explore and connect families with services that support the child’s development. Ensure these services remain appropriate throughout the child’s eligibility period.
- Ensure that all relevant information is accurately documented and maintained in the child's Early Intervention record. Facilitate clear communication between families and providers in both languages to support effective service delivery.
- Utilize EI-Hub to securely document, manage, and track all aspects of a child's Early Intervention services in compliance with program requirements. This includes entering service authorizations, uploading forms, and maintaining timely communication with team members and families through the platform.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Communicated with clients and service providers to provide updates on work progress.
Clinical Administrative Coordinator
NYC Health and Hospital
01.2020 - 03.2025
- Enhanced patient experience by efficiently managing the coordination of clinical services and appointments.
- Streamlined administrative processes for increased efficiency in supporting clinical staff members.
- Improved patient satisfaction by promptly addressing concerns and providing necessary information regarding treatment plans.
- Facilitated communication between patients, healthcare providers, and insurance companies to ensure accurate billing and reimbursement.
- Utilized electronic health records software proficiently, enabling quick access to vital patient information when required.
- Maintained complete documentation for permanent records and auditing purposes.
Pharmacy Manager
Vida Pharmacy
01.2015 - 01.2020
- Responsible for overseeing the daily business operations of a pharmacy, including dispensing prescription medication and advising clients.
- Managed the pharmacy staff and inventory, and ensured the safe storage of prescription drugs and controlled substances.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Improved patient satisfaction by providing personalized consultations and medication management services.
- Streamlined pharmacy operations for increased efficiency by implementing new inventory management systems.
Education
Bachelor of Arts - Liberal Arts And Sciences
The City College University
New York, NY01.2008
Skills
- Bilingual (English and Spanish)
- Leadership
- Office Management
- Documentation Skills
- Teamwork
- Recordkeeping Skills
- Case Review
- Clinical documentation
Certification
- Introduction to Service Coordination, Department of Health, New York State of Opportunity.
- IFSPs in the early Intervention Program, Department of Health, New York State of Opportunity.
- Child Outcomes Summary Process in the EIP, Department of Health, New York State of Opportunity.
- TEIP22A: Transition From the Early Intervention Program: Supporting Families Curriculum, Bureau of Early Intervention, New York City Health.
- Meeting the Social-Emotional Development Needs of Infants and Toddlers, Department of Health, New York State of Opportunity.
- Evaluation, Assessment, and Eligibility Determination, Department of Health, New York State of Opportunity.
Timeline
Bilingual Service Coordinator
Therapists 2 Go, PLLC
03.2025 - Current
Clinical Administrative Coordinator
NYC Health and Hospital
01.2020 - 03.2025
Pharmacy Manager
Vida Pharmacy
01.2015 - 01.2020
Bachelor of Arts - Liberal Arts And Sciences
The City College University
Similar Profiles
Shannon CampbellShannon Campbell
EARLY INTERVENTION SERVICE COORDINATOR at Therapists 2 GoEARLY INTERVENTION SERVICE COORDINATOR at Therapists 2 Go
Ana Guadalupe Alejandro CruzAna Guadalupe Alejandro Cruz
Administrador at Tailored 2 U Psychiatry PLLCAdministrador at Tailored 2 U Psychiatry PLLC
Suja BiberSuja Biber
Professional Board Member at College of Massage TherapistsProfessional Board Member at College of Massage Therapists
Baron WatsonBaron Watson
Sales Development Representative at The Trade DeskSales Development Representative at The Trade Desk
Felix RAMOSFelix RAMOS
Head Custodian at Borough of DumontHead Custodian at Borough of Dumont