Maria Maximo

• Tracked client movement on and off unit by documenting times and destinations.
• Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
• Encouraged positive behaviors through rewards systems when appropriate.
• Engaged clients in therapeutic groups to promote coping skills, education and life skills.
• Supervised visitors entering the facility according to established security protocols.
• Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
• Mentored new Behavioral Health Technicians on best practices when interacting with clients and patients.
• Monitored patient safety in all areas of the facility.
• Provided crisis intervention services to patients in need.
• Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
• Provided emotional support to clients and patients dealing with difficult situations.
• Observed patients' behaviors during recreational activities and outings.
• Performed searches of resident belongings prior to admissions and throughout stays.
• Documented behavioral incidents to keep accurate records.

Provide utmost care for my residents , with high level of care , treating them like family .

• Maintained up-to-date knowledge of local laws regarding business licenses, permits, taxes.
• Supervised staff, managed payroll and ensured compliance with labor regulations.
• Provided leadership through coaching employees on best practices for problem solving.
• Monitored cash flow to ensure proper budgeting of resources.

Hired and trained care givers to give utmost care ,

I interacted with Doctors and Care providers ,

And Family Members .

• Enforced customer service standards and resolved customer problems to uphold quality service.
• Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
• Recruited and hired qualified candidates to fill open positions.
• Coached, mentored and trained team members in order to improve their job performance.
• Established processes to ensure efficient workflow throughout the organization.
• Conducted quality, timely performance feedback and performance appraisals.
• Monitored staff performance and addressed issues.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Recruited and trained new employees to meet job requirements.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Delegated work to staff, setting priorities and goals.
• Resolved customer inquiries and complaints requiring management-level escalation.