Maria Medina
La Quinta,CA
Summary
Dedicated and Certified Clinical Medical Assistant and Phlebotomist with extensive experience in patient care and laboratory services. Proficient in phlebotomy, immunization, and respiratory care, with a strong emphasis on patient assessment and meticulous attention to detail. Committed to enhancing healthcare outcomes through innovative practices and effective team collaboration, leveraging over 22 years of exceptional customer service experience across diverse fields, including hospital and clinical settings, special needs care, property management, marketing, sales, shift leadership, the food industry, and tax preparation. A strong advocate for patient-centered care and continuous improvement in healthcare delivery.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Phlebotomy Technician Extern
South County Kidney and Endocrine Center
12.2020
- Efficiently collected and tracked blood samples ensuring patient safety and data accuracy.
- Prepared phlebotomy equipment and maintained stock levels for uninterrupted operations.
- Followed strict infection control protocols, enhancing patient trust and cooperation.
- Monitored patient reactions and ensured high-quality samples for reliable lab results.
- Fostered patient comfort by effectively communicating procedures, reducing anxiety and enhancing cooperation during blood collection.
- Executed precise blood draws using various techniques, ensuring high-quality samples for accurate lab results.
Certified Phlebotomy Technician-Lab Inpatient Phlebotomy
Eisenhower Rancho Mirage
02.2025 - Current
- Ensure accurate patient identification and specimen collection, enhancing compliance and service quality.
- Efficiently process lab requests, improving reporting accuracy and data management.
- Uphold HIPAA standards, ensuring patient confidentiality in all operations.
- Collaborate with medical staff to resolve test ambiguities, enhancing patient care.
- Train students and assist in assessments, fostering a supportive learning environment.
Para Educator Special Education II Substitute
Desert Unified School District
02.2025 - Current
- Support teacher in special education, enhancing student learning through tailored assistance.
- Facilitate IEP goal achievement for students with disabilities, fostering academic progress.
- Implement behavior strategies for safe learning, ensuring effective classroom management.
- Communicate with staff and parents, promoting transparency and collaboration.
- Assist in developing motor skills, contributing to students' physical and academic growth.
- Fostered a positive learning environment for students with diverse needs, enhancing engagement and promoting individual growth.
- Coordinated with teachers and specialists to develop tailored educational plans, ensuring effective support and measurable academic progress.
- Implemented behavioral strategies that significantly reduced classroom disruptions, leading to a more focused learning atmosphere.
- Monitored student performance and provided data-driven feedback, facilitating targeted interventions that improved learning outcomes.
Full Time Alumni
Cal State Channel Islands
08.2024 - Current
- Developing analytical skills through Health Science studies, fostering teamwork, achieving academic success.
Special Needs Provider
IHSS San Diego County
10.2016 - Current
- Provide comprehensive care for pediatric trach and g-tube patients with special needs.
- Monitor patient vitals and administer medications accurately through g-tube.
- Ensure timely ordering and stocking of respiratory and feeding supplies.
- Communicate effectively with family and medical professionals in English, Spanish, and sign language.
- Support patient and family with daily care, appointments, and home management tasks.
- Provided compassionate and individualized care for a pediatric patient with complex needs, enhancing their quality of life through tailored support.
College Corps
College of the Desert
09.2022 - 08.2023
- Managed food distribution, aiding over 50 students in need.
- Collaborated with Find Food Bank to combat local hunger.
- Collected and organized recipient data for efficient service.
- Assisted in event planning, enhancing community engagement.
- Maintained operational facilities, ensuring program success.
- Facilitated food distribution to local communities, ensuring timely access to resources and significantly alleviating hunger among students.
- Streamlined data collection processes for food recipients, enhancing accuracy and improving service delivery for over 200 families.
Medical Assistant
Rady Children's Primary Care
03.2021 - 09.2022
- Efficiently managed patient flow and prepared exam rooms for optimal physician readiness.
- Accurately documented vital signs and medical histories, enhancing patient care quality.
- Administered vaccines and medications, ensuring adherence to treatment protocols.
- Scheduled appointments and registered patients, improving clinic operational efficiency.
- Collected and processed specimens for diagnostic tests, supporting accurate diagnoses.
- Created a welcoming atmosphere for patients, enhancing comfort and trust during medical visits, resulting in improved patient satisfaction.
- Streamlined patient intake processes, reducing wait times and improving overall efficiency in the clinic's daily operations.
Phlebotomist Technician
Collection Sites LLC
12.2021 - 02.2022
- Delivered exceptional service to 70+ patients daily, ensuring accurate information verification.
- Managed specimen tracking and prioritized collections, maintaining compliance with guidelines.
- Conducted antibody, antigen, and PCR tests, ensuring proper waste disposal and area sanitation.
- Addressed patient inquiries on test procedures, enhancing understanding and satisfaction.
- Utilized PPE effectively to safeguard health, demonstrating commitment to safety protocols.
- Delivered compassionate patient care by addressing inquiries and ensuring comfort, resulting in a welcoming environment for over 70 patients daily.
Medical Assistant Externship
Concentra
11.2021 - 12.2021
- Guided over 40 patients daily to exam rooms, ensuring smooth physician preparation.
- Documented vital signs and patient information for accurate physician assessment.
- Educated patients on medications and care plans, enhancing treatment adherence.
- Collected insurance details for efficient billing and insurance processing.
- Maintained cleanliness and organization of medical equipment and exam rooms.
- Streamlined patient intake processes, reducing wait times and enhancing overall patient experience in a fast-paced environment.
- Collected and documented vital patient data, ensuring accuracy for physician assessments and improving diagnostic efficiency.
- Coordinated with medical staff to prepare examination rooms, ensuring optimal conditions for patient care and operational flow.
Leasing Agent/Property Assistant Manager
UDGI
11.2009 - 07.2016
- Managed tenant relations, enhancing satisfaction and lease renewals.
- Conducted property inspections, recommending necessary improvements.
- Streamlined rent collection, reducing delinquencies.
- Coordinated tenant move-ins, ensuring compliance with regulations.
- Implemented marketing strategies, increasing occupancy rates.
- Streamlined tenant onboarding processes, ensuring timely move-ins and enhancing resident satisfaction through meticulous inspections and documentation.
- Coordinated with maintenance teams to address tenant complaints efficiently, fostering a responsive environment and improving tenant retention.
Tax Associate
UDGI
11.2009 - 04.2010
- Delivered top-notch service to over 50 clients daily, enhancing satisfaction and retention.
- Resolved tax queries and complaints, improving client trust and communication.
- Reviewed income documents and prepared accurate federal and state tax returns.
- Utilized deductions and credits to minimize client tax liabilities effectively.
- Assisted clients in strategic tax planning, uncovering significant savings opportunities.
- Executed comprehensive tax reviews to identify deductions, leading to substantial savings for clients and enhanced retention. Analyzed income statements thoroughly, ensuring compliance and accuracy in federal and state tax returns with minimal errors.
Sales Associate
Massage Envy
08.2007 - 11.2009
- Handled calls and scheduled appointments, enhancing customer satisfaction.
- Managed clinic operations, ensuring smooth opening and closing processes.
- Resolved customer inquiries, achieving a high level of client satisfaction.
- Achieved over 25% sales closing rate on memberships, boosting revenue.
- Assisted customers and maintained inventory, improving sales floor efficiency.
- Enhanced customer engagement by efficiently managing appointment scheduling, leading to improved client retention and satisfaction.
- Facilitated smooth clinic operations by coordinating opening and closing procedures, ensuring a welcoming environment for both clients and staff.
- Maintained accurate inventory records and performed regular stock checks, contributing to effective merchandise management and availability.
Shift Supervisor
McDonalds
08.2007 - 12.2007
- Led customer service for 60+ patrons daily, enhancing satisfaction and loyalty.
- Streamlined food prep, reducing waste and improving efficiency.
- Addressed complaints effectively, ensuring customer retention.
- Managed cash drawers, resolving discrepancies promptly.
- Implemented new displays and menus, boosting restaurant appeal.
- Streamlined food preparation processes, leading to substantial improvements in service speed and enhanced customer satisfaction.
- Coordinated team training sessions to address performance gaps, fostering a supportive environment that improved overall efficiency.
Sales Associate
Arco AmPm
08.2005 - 08.2007
- Managed cash drawer, resolving discrepancies for accurate daily totals.
- Ensured compliance with age verification for alcohol and tobacco sales.
- Assisted customers with fuel pumps, enhancing service experience.
- Conducted inventory checks, maintaining optimal stock levels.
- Executed transactions efficiently, ensuring customer satisfaction.
- Executed daily cash transactions, achieving accurate reconciliations and minimizing discrepancies, which enhanced overall financial integrity.
- Conducted regular inventory assessments and optimized stock levels, leading to improved product availability and reduced out-of-stock instances.
Sales Associate
Weiman's Shoes
01.2005 - 01.2007
- Assisted 50+ customers daily with product inquiries and purchases, enhancing customer satisfaction.
- Organized merchandise by size and color, improving store navigation and product accessibility.
- Handled transactions, refunds, and exchanges efficiently, ensuring smooth customer service.
- Addressed customer concerns and explained store policies, fostering trust and loyalty.
- Promoted store promotions, boosting sales and customer engagement.
- Fostered a positive shopping environment by welcoming customers and providing tailored product recommendations, enhancing overall customer satisfaction.
- Streamlined stock organization and merchandising, leading to noticeable improvements in product visibility and increased sales.
Drive-Thru Cashier
KFCPalm Springs
08.2003 - 08.2005
- Served over 40 customers daily, ensuring accurate order processing and efficient payment handling.
- Balanced cash drawer at each shift, maintaining financial accuracy and accountability.
- Resolved customer order issues swiftly, providing refunds or replacements to ensure satisfaction.
- Promoted additional menu items, contributing to meeting sales targets consistently.
- Provided menu guidance to assist customers in making informed food choices.
- Provided exceptional customer service to ensure a welcoming atmosphere, enhancing guest satisfaction and fostering repeat business.
- Processed over 40 orders daily, maintaining accuracy and efficiency to drive sales and elevate customer experience.
Education
BS - Health Science
Cal State Channel Islands University
12.2025
AS - Health Science
College of The Desert
05.2024
AA - Sociology
College of The Desert
05.2024
High School Diploma - undefined
Mount San Jacinto High School
05.2005
Skills
- Customer service excellence
- Proficient in blood collection techniques
- Healthcare administrative assistant
- Special needs patient care
- Data organization
- Empathetic patient support
- Residential leasing management
- Proficient in medical terminology
- Sales support in retail
- Skilled in software applications
- Strong organizational abilities
- Food safety management
Certification
- PIMA Medical Medical Assistant Certificate
- NHA CERTIFIED CLINICAL MEDICAL ASSISTANT-December 2027
- NHA CERTIFIED PHLEBOTOMY TECH I -October 2028
- California Department of Public Health -October 2027
- American Heart Association BLS -September 2026
- Express Training Solutions BASIC ECG COURSE
- California Food Handler Card- November 2027
LANGUAGES
English (Native), Spanish (Native), ASL (Highly proficient).
Timeline
Certified Phlebotomy Technician-Lab Inpatient Phlebotomy
Eisenhower Rancho Mirage
02.2025 - Current
Para Educator Special Education II Substitute
Desert Unified School District
02.2025 - Current
Full Time Alumni
Cal State Channel Islands
08.2024 - Current
College Corps
College of the Desert
09.2022 - 08.2023
Phlebotomist Technician
Collection Sites LLC
12.2021 - 02.2022
Medical Assistant Externship
Concentra
11.2021 - 12.2021
Medical Assistant
Rady Children's Primary Care
03.2021 - 09.2022
Phlebotomy Technician Extern
South County Kidney and Endocrine Center
12.2020
Special Needs Provider
IHSS San Diego County
10.2016 - Current
Leasing Agent/Property Assistant Manager
UDGI
11.2009 - 07.2016
Tax Associate
UDGI
11.2009 - 04.2010
Sales Associate
Massage Envy
08.2007 - 11.2009
Shift Supervisor
McDonalds
08.2007 - 12.2007
Sales Associate
Arco AmPm
08.2005 - 08.2007
Sales Associate
Weiman's Shoes
01.2005 - 01.2007
Drive-Thru Cashier
KFCPalm Springs
08.2003 - 08.2005
AS - Health Science
College of The Desert
AA - Sociology
College of The Desert
High School Diploma - undefined
Mount San Jacinto High School
BS - Health Science
Cal State Channel Islands University
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