MARIA MEDINA
Houston
Summary
Results-driven customer service professional with extensive experience at 7spice and other locations, excelling in issue resolution and customer relations. Proven ability to foster loyalty through exceptional communication and dedication. Skilled in team collaboration, consistently resolving inquiries and enhancing customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
State Farm
Humble
05.2024 - 07.2024
- Demonstrated strong communication skills to interact with customers via phone, email and online chat.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Collaborated with team members to improve customer service processes.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
Cashier
7spice
Humble
07.2021 - 05.2022
- Operated cash register and accurately processed payments, returns, and exchanges.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Provided excellent customer service by greeting customers and offering assistance.
- Developed strong customer service skills by providing efficient and accurate service.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Handled customer complaints and inquiries, ensuring resolution and satisfaction.
- Utilized problem solving skills to effectively handle difficult situations.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Greeted customers and provided product information, contributing to positive store experiences.
- Assisted with training and mentoring new team members.
- Resolved and de-escalated customer issues, enhancing overall experience.
- Built and maintained positive working relationships with co-workers.
Education
Penn Foster Career School
Scranton, PASkills
- Customer service excellence
- Customer assistance
- Payment processing
- Phone etiquette
- Attention to detail
- Time management skills
- Team collaboration
- Adaptability and flexibility
- Conflict resolution
- Effective communication
- Professionalism and courtesy
- Patience and empathy
Certifications
- Medical Terminology
Timeline
Customer Care Representative
State Farm
05.2024 - 07.2024
Cashier
7spice
07.2021 - 05.2022
Penn Foster Career School