Maria Meier
Portland,OR
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Cleaning Technician
Rise And Shine
06.2023 - Current
- Delivered quality customer service to address urgent needs and cleaning requests.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
Onsite Property Manager
National Storage Affiliates
11.2021 - 06.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures for location with 400 units.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Kept properties in compliance with local, state and federal regulations.
Assistant Property Manager
Northwest Self Storage
03.2021 - 11.2021
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Customer Service Specialist
Best Buy, Gresham
11.2019 - 03.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
Assistant Manager
Motherhood Maternity
10.2018 - 06.2019
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service Representative
Conduent
04.2018 - 07.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Gresham High School
Gresham, OR08.2016
Timeline
Cleaning Technician
Rise And Shine
06.2023 - Current
Onsite Property Manager
National Storage Affiliates
11.2021 - 06.2023
Assistant Property Manager
Northwest Self Storage
03.2021 - 11.2021
Customer Service Specialist
Best Buy, Gresham
11.2019 - 03.2021
Assistant Manager
Motherhood Maternity
10.2018 - 06.2019
Customer Service Representative
Conduent
04.2018 - 07.2018
High School Diploma -
Gresham High School
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