Maria Melchor
Queens,NY
Summary
Organized Waitress with experience in customer service restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
Waitress
Los Tres Portillos Restaurant
2019.02 - 2022.09
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new waitstaff on proper food handling, customer service and safety procedure
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
Education
No Degree -
Pan American International High School
Elmhurst, NYSkills
- Beverage Expertise
- Greeting and Seating Guests
- Attentive Service
- Cleanliness Standards
- Drinks Service
- Food Running
- Glass Washing
- Cleanliness and Organization
- Professional Relationships
- Responsible Alcohol Service
- Classic Cocktails
- Alcohol Ordering
- Ordering Bar Supplies
- Beer, Wine and Soju Cocktails
- Customer Deliveries
Timeline
Waitress
Los Tres Portillos Restaurant
2019.02 - 2022.09
No Degree -
Pan American International High School
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