Maria Mena
New York,NY
Summary
Professional with comprehensive experience in customer service leadership. Proven track record in driving team performance, resolving issues, and enhancing customer satisfaction. Strong focus on fostering collaboration, adapting to changing needs, and ensuring reliable service delivery. Skilled in conflict resolution, team training, and performance management. Reliable and results-driven with unwavering commitment to excellence.
Overview
9
9
years of professional experience
Work History
Team Lead
Mount Sinai Hospital
05.2016 - Current
- Schedules patient FPA appointments and updates practice management system; Collects patient demographics and insurance information and enters into practice management system; Verify patient insurance coverage prior to appointment and advises patient of any insurance referrals or authorizations needed; Manage trainings and mentors less experienced Scheduling Coordinator and administrative staff and discusses issues of concern with Supervisor; May perform duty as liaison between Scheduling Coordinator staff and Administrative Assistants in addressing patient concerns; Point of contact in the Supervisor’s absence; Performs other related duties
- References Furnished Upon Request
Education
Bachelor of Science - Correctional Studies
John Jay College of Criminal Justice
NY, NY05.2002
Diploma - undefined
George Washington High School
NY, NY06.1993
Skills
- Exceptional Customer Service Experience
- Powerful and Pleasant Communication Skills
- Able to Meet Deadlines
- Resourceful Problem Solver
- Bi-Lingual (English/Spanish)
- Strong Teamwork Skills
- Able To Cope With Heavy Workloads
- Attention to detail
- Coaching and mentoring
Timeline
Team Lead
Mount Sinai Hospital
05.2016 - Current
Diploma - undefined
George Washington High School
Bachelor of Science - Correctional Studies
John Jay College of Criminal Justice
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