MARIA MENDEZ
Irvine,CA
Summary
Professional with a strong background in strategic planning and execution, prepared for this role. Known for fostering team collaboration and achieving tangible results, adaptable to changing needs. Skilled in data analysis and process optimization, with a keen ability to drive successful outcomes. Reliable and goal-oriented, valued for clear communication and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Level 6 Associate
In-N-Out Burger
Irvine, CA
02.2022 - Current
- Onboarded and trained 25+ new associates, reinforcing consistency and alignment with company procedures and service goals
- Support shift operations alongside store leadership, helping guide 15–20 team members and uphold In-N-Out’s speed, quality, and hospitality standards
- Collaborate with shift leaders and cross-station teams to ensure smooth handoffs and reduce service bottlenecks during peak hours
- Identified and resolved workflow inefficiencies during peak periods balancing guest satisfaction with labor and station flow
Lead Restaurant Server
Ranch 45
San Diego, CA
10.2020 - 02.2022
- Utilized in-depth product knowledge and rapport-building techniques to achieve daily sales between $2500 and $3500, enhancing customer loyalty.
- Trained and onboarded 10+ new front-of-house team members, creating shadowing guides and service scripts that helped improve guest service scores and reduce first-month errors.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed table assignments and coordinated service flow during peak hours.
Bar Manager/Juicer
Joe & the Juice
San Diego, CA
03.2019 - 10.2020
- Managed scheduling and delegated tasks among 8–12 baristas and juicers to maintain seamless operations during peak hours.
- Developed and executed onboarding processes for 15+ new team members across multiple locations, ensuring consistent understanding of health code compliance, food safety, and brand protocols.
- Oversaw inventory control and vendor ordering systems, ensuring timely product restocking and alignment with stock level requirements.
Education
MBA - Digital And Strategic Marketing Concentration
Westcliff University
Irvine06.2026
Bachelor of Science - Business Administration
Westcliff University
10.2023
Skills
- Written and Verbal Communication
- Teamwork and collaboration
- Flexible and adaptable
- Attention to detail
- Microsoft Office Suite
- Google Suite
- Strong organizational skills
- Problem-Solving
- Training and mentoring
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Level 6 Associate
In-N-Out Burger
02.2022 - Current
Lead Restaurant Server
Ranch 45
10.2020 - 02.2022
Bar Manager/Juicer
Joe & the Juice
03.2019 - 10.2020
Bachelor of Science - Business Administration
Westcliff University
MBA - Digital And Strategic Marketing Concentration
Westcliff University