Maria Mendez Heredia
Forest Grove
Summary
Experienced with training and managing client care staff to enhance client quality of life. Utilizes effective communication and problem-solving to address client concerns promptly. Track record of fostering team collaboration and adaptability to meet evolving client needs. Proficient in Microsoft Office Skills such as Word, Powerpoint and Excel programs. Able to proficiently speak, read and write in both English and Spanish. Strong communication skills, both via phone and written. Able to stay calm and work efficiently in a quick moving environment. Loves challenge and is constantly striving to improve.
Overview
2023
2023
years of professional experience
Work History
Client Services Supervisor
No Worries Comprehensive In-Home Care
06.2016 - 11.2022
- Offered information about caregiver services to potential clients at Intakes
- Onboarded new clients and developed personalized client care plans according to state regulations
- Supervised client care operations, ensuring compliance with care plans and service standards.
- Trained and mentored staff on best practices in client interaction and service delivery.
- Developed strategies to enhance client satisfaction through personalized service adjustments.
- Managed scheduling and resource allocation to optimize caregiver efficiency and coverage.
- Managed escalated client issues, collaborating with various departments to achieve successful resolution.
- Enhanced client satisfaction by efficiently resolving issues and addressing concerns in a timely manner.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
In-Home Caregiver
Fireside Homes Inc.
2014 - 2016
- Provided compassionate personal care and assistance with daily living activities for clients.
- Monitored clients' health conditions, reporting changes to healthcare professionals promptly.
- Assisted with medication management, ensuring adherence to prescribed schedules and dosages.
- Facilitated communication between clients, families, and healthcare providers to enhance care coordination.
- Enhanced quality of life for clients through engaging activities tailored to their interests and abilities.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Provided effective companionship for clients who experienced loneliness or struggled with cognitive decline due to aging-related conditions like Alzheimer''s disease or dementia.
- Maintained client confidentiality at all times, ensuring sensitive information was secure and only shared with authorized personnel.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Education
Bachelor of Science -
Portland State University
Portland, Oregon, OR06-2018
Skills
- Customer relations
- Knowledge in medical terminology
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Listening abilities
- Excellent communication
- Organizational skills
- Welcomes challenges
Languages
English
Spanish
Timeline
Client Services Supervisor
No Worries Comprehensive In-Home Care
06.2016 - 11.2022
In-Home Caregiver
Fireside Homes Inc.
2014 - 2016
Bachelor of Science -
Portland State University