Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Mendoza

Pueblo,CO

Summary

Experienced professional with a successful career in banking and administration. Excel at interfacing with others at all levels to ensure organizational goals are attained in both team-based and self directed capacities. Possess excellent interpersonal, analytical, and organizational skills. An effective manager with the skills necessary to direct, train, and motivate staff.

Overview

21
21
years of professional experience

Work History

Program Assistant I

Colorado State Fair
11.2022 - Current
  • Prepare clearly written and formatted documents and reports.
  • Answer and manage incoming calls.
  • Open, date stamp and properly distributed incoming mail to office staff.
  • Log incoming checks into online data base and secure checks in locked bag to send to accounting department staff.
  • Follow detailed directions from management to complete daily paperwork and computer data entry.
  • Draft agendas, recorded minutes and generated documents to facilitate meetings for Board of Authority and Committee meetings.
  • Coordinate event logistics, including venue selection, catering arrangements, and attendee registration processes.
  • Apply effective time management techniques to meet tight deadlines.
  • Create employment packets for temporary and seasonal staff.
  • Issue and review employment packets sent through our online system DocuSign for accuracy and compliance.
  • Data enter all new and returning employees into company's CPPS program accurately while being mindful of processing deadlines.
  • Upload all employment paperwork into our States online filing system Onbase by employee identification numbers.
  • Create and issue identification badges for all seasonal, temporary and permanent employment staff.
  • Schedule security staff for all off season events and find replacements if call offs occur.
  • Monitor and ensure temporary and seasonal employees do not exceed their 9 months working timeline.

Administrative Assistant III

Colorado Lottery
08.2021 - 11.2022
    • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
    • Opened, date stamped and processed lottery tickets sent in for payment. Issued checks or non-winning letters for each ticket that was processed for each customer.
    • Processed walk in customer winning lottery tickets which usually involved high winning dollar values.
    • Ensured accurate record-keeping with diligent data entry and database management for vital customer information.
    • Managed paper and electronic filing systems.
    • Processed vendor orders accurately and within agreed timeframes to meet service standards.
    • Took incoming calls from vendors needing to place orders for lottery tickets, equipment and services.
    • Answered multi-line phone system, routing calls to staff and greeting visitors.
    • Received and sorted incoming office mail and packages to record, dispatch, or distribute to correct recipient.
    • Created and maintained databases to track and record vendor data.

Lead Eligibility Technician

Pueblo County Department of Human Service
01.2020 - 08.2021
  • Trained newly hired technician's computer programs used to determine client's eligibility for SNAP or Medical benefits
  • First point of contact for technician's questions or concerns related to client's case, rules for programs, and case issues
  • Generating claims on SNAP assistance cases for client who went over income and did not notify County of their change in income
  • Verified discrepancies in income versus labor and employment social security match report.
  • Provided coverage for Supervisor when they were not in office.
  • Submitted time sheets for team members to appropriate department.
  • Completed case review checks to determine that technicians were completing benefit eligibility according to our quality assurance standards and procedures.
  • Primary contact for Account Protected Cases.
  • With these cases I handle each client's inquiries as well as all applications, benefits renewals or changes needing to be made to case.
  • Engaged wider departments in accurate, timely paperwork completion.
  • Assisted clients with completion of applications and paperwork.
  • Processed and certified documents for accuracy and compliance with government regulations.
  • Supported agency efforts to minimize fraud risks by diligently verifying applicant identity and reviewing supporting documentation for authenticity.
  • Enhanced customer satisfaction with timely and accurate eligibility assessments, providing clear communication of requirements and expectations.
  • Participated in professional development opportunities to stay current on changes in state and federal regulations affecting program administration.
  • Provided ongoing support to clients throughout eligibility review process, maintaining open lines of communication for updates and inquiries.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • In addition to tasks listed below.

Eligibility Technician

Pueblo County Department of Human Service
01.2016 - 01.2020
  • Process new and renewal applications for clients regarding their Medical and SNAP assistance benefits
  • Conduct client interviews for application accuracy
  • Pull CDOLE/UIB records from database to verify client income and employment history
  • Complete client updates/changes being made to their household size, address and phone number
  • Review client eligibility for SNAP and Medical benefits for accuracy based on program income levels
  • Assist clients with questions or concerns regarding their benefit case.

Receptionist

Professional Bull Riders
01.2015 - 01.2016
  • Provide general clerical office support.
  • Answer incoming calls.
  • Direct calls to appropriate department or direct person.
  • Log and distribute incoming mail.
  • Order supplies for entire company.
  • Respond and answer fan questions, comments, and concerns through email fan inbox.
  • Respond to request for donations to companies or personal parties.
  • Mail donations to companies/person approved for donation.
  • Schedule appointments and airline flights for two VP's in office.
  • Additional duties as assigned.

Assistant Manager

US BANK
01.2010 - 01.2015
  • Management position accountable for hiring, training and coaching of new teller staff.
  • First point of contact for customer service with customer's.
  • Assist customers with financial issues in regard to their accounts while maintaining confidentiality with their issues and offering other products or services to better assist them with their financial needs.
  • Meet a monthly and quarterly sales quota.
  • Maintaining of a file system within our branch to ensure proper storage and viewing of customer confidential information while keeping information current.
  • Sort, file and organize bank records to maintain within proper procedure for monthly and yearly bank audits.
  • Research teller differences involving cash discrepancies or customer account issues.
  • Purchase Supplies and complete quarterly workplace safety meetings.
  • Soliciting of new accounts as well as opening those accounts when the customer is interested.
  • Complete weekly work schedules for a staff of 10 which would include the Branch Manager and myself.
  • Directed daily operations for retail bank, including branch sales, business development, customer service, and credit analysis.

Teller/Teller Coordinator

US BANK
01.2003 - 01.2010
  • Supervised a teller staff of 5.
  • Input daily teller reconcilement into branches yearly cash over/short logs within an excel computer file.
  • Maintained teller books for audit purposes such as Western Union, Negotiable Items, Store Value Cards, Night Drop, and Atm.
  • Reviewed the daily cash advance documents for errors and correcting when appropriate.
  • Cross selling of US Banks products or services to reach a company required quarterly referral goal.

Education

Some College (No Degree) - Business Management

Pueblo Community College
Pueblo, CO

Skills

    • Data Entry
    • Event Coordination
    • Program Administration
    • Training Coordination
    • Event Planning
      • Staff Support
      • Records Management
      • Scheduling Management
      • Database Maintenance
      • Team building

Languages

Spanish
Native or Bilingual

Timeline

Program Assistant I

Colorado State Fair
11.2022 - Current

Administrative Assistant III

Colorado Lottery
08.2021 - 11.2022

Lead Eligibility Technician

Pueblo County Department of Human Service
01.2020 - 08.2021

Eligibility Technician

Pueblo County Department of Human Service
01.2016 - 01.2020

Receptionist

Professional Bull Riders
01.2015 - 01.2016

Assistant Manager

US BANK
01.2010 - 01.2015

Teller/Teller Coordinator

US BANK
01.2003 - 01.2010

Some College (No Degree) - Business Management

Pueblo Community College

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Maria Mendoza