Maria Mendoza
Dallas,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Scale Operator
VentureMetals
Dallas, TX
05.2022 - Current
- Greet and interacting with customers providing exceptional customer service and issuing proof of purchase.
- Ensured all customers and employees conduct business in a safe manner and wear all required PPE to maintain a safe and organized work environment.
- Work well with others and independently, multitasking, attention to detail in a fast paced days.
- Weighing material and vehicles, such as customer trucks entering and exiting the facility
- Inspecting products to ensure they meet specification and rejecting shipments that don't.
- Calibrating, operating, and maintaining scale systems to ensure accuracy and quality
- Keeping records of transactions and documenting data
- Troubleshooting and solving problems that arise
Customer Service Representative/Admin
Nippon Express USA
Grapevine, TX
04.2021 - 01.2022
- Greeted customers in a friendly and inviting manner.
- Updated and confirmed visitors daily sign in sheets that were signed and filed daily. provided all safety equipment to walk into the distribution center.
- Processed data entry for all inbound/outbound orders daily using software (AS400).
- Updated all activity spreadsheets daily with the days production
- Received and replied to all emails ina timely manner to customers.
- Sent confirmation emails with attachments of the storage material received each day.
- Scheduled the truck loads for delivery and pick up to the distribution.
- Created and logged invoices for loads in/out of warehouse
- end of the month invoicing to customer to collect storage payment
- quality control, inventory count on shipments inbound/outbound
- kept record of damage products and informed client
Recruiter Specialist
Core Personnel
Dallas, TX
12.2019 - 04.2021
- Doubled checked accuracy of hard copy paperwork and rectified any issues
- Greeted customers in a friendly and inviting manner
- Handled inbound/outbound calling
- Processed all data entry and scanning of applications by end of business day
- Maintained excellent attendance record, consistently arriving to work on time
- Scheduled and conducted interviews each week
- Oversaw full cycle recruiting for vacancies each day
- Used (tempwork) (bridgeware) searches to develop applicants portfolios for expected openings
- Maintained the board system of current, prospective and future positions
- Pre-screened resumes prior to sending to corporate hiring managers for consideration
Insurance Sales Agent
Cerra Insurance
Dallas, TX
02.2018 - 12.2018
- Responded to interal/external questions pertaining to members accounts
- Assist in processing payments in office
- Process applications for auto/home quotes using office programs (EZLynk)
- Processed with selling (cross sells) and convert into policy
- Fax/email correspondence to designated destinations for cancellations or reimbursements purposes.
- Responsible for any follow up work for resolving and closing out issues.
- Relocated to different location as required for training purposed or distributions
Customer Service Representative
Zibby
Plano, TX
04.2017 - 01.2018
- Responded to internal/external questions pertaining to members accounts
- Assist in processing payments for customers and set up arrangements to avoid collection calls
- Fulfilled requests in providing partnered retailers in their area per our database programs
- Assisted in navigating there accounts online/troubleshooting purchase errors.
- Responsible for any follow up work needed for the resolving and closing out issues
- Soft outbound/inbound collections
Customer Service Representative
Aetna Better Health
Dallas, TX
10.2009 - 10.2015
- Work very well under pressure in resolving customers concern in a high call volume environment
- Responded to incoming calls, emails, chat questions pertaining to member account per HIPPA (Health Insurance Portability & Accountability Act) compliance
- Assisted providers and customers with in/out network benefits, referral and or insurance policy status updates
- Fulfilled requests for PCP change, created and ensured the delivery of the ID cards with database (QNXT)
- Responsible for any follow up work needed for resolving and closing out issues
- Bilingual English/Spanish crossed trained within health plans
Education
High School Diploma -
Business Magnet High
Dallas, TX05-1994
Skills
- Customer Service
- Data Entry
- Attention to Detail
- Team Collaboration
- Decision-Making
- Task Prioritization
- Continuous Improvement
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
Employee of the Month Awards
References
References available upon request.
Timeline
Scale Operator
VentureMetals
05.2022 - Current
Customer Service Representative/Admin
Nippon Express USA
04.2021 - 01.2022
Recruiter Specialist
Core Personnel
12.2019 - 04.2021
Insurance Sales Agent
Cerra Insurance
02.2018 - 12.2018
Customer Service Representative
Zibby
04.2017 - 01.2018
Customer Service Representative
Aetna Better Health
10.2009 - 10.2015
High School Diploma -
Business Magnet High