Maria Mendoza
Dumas,TX
Summary
Skilled in multitasking and organization, I excel in customer service, demonstrated through my impactful time at JBS and 287 Roadhouse. Leveraging professionalism and critical thinking, I improved service efficiency and guest satisfaction. My adeptness in cash handling and creating positive customer experiences showcases my comprehensive skill set.
Overview
7
7
years of professional experience
Work History
Case Ready
JBS
Dumas, TX
04.2024 - 06.2025
- Assist other staff members in completing their duties as required.
- Label packages with product descriptions, weights, prices, expiration dates.
- Perform basic maintenance tasks on tools and machines as needed.
- Maintained a clean and sanitary work environment in compliance with health regulations.
- Follow safety guidelines when operating cutting equipment and handling sharp objects.
- Performed skilled work with hand tools.
Waitress
287 Roadhouse
Dumas, TX
01.2020 - 01.2022
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu items, describing ingredients and cooking methods upon request.
- Filled condiments and napkin containers during slack periods.
- Stocked service areas with supplies during slow periods.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Served food and beverages to patrons and confirmed complete orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Communicated daily specials to customers.
Hostess
287 Roadhouse
Dumas, TX
03.2018 - 03.2019
- Greeted incoming guests to escort to assigned dining area and present menus.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Monitored dining area to assess server capacity and estimate wait times.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
Education
High School Diploma -
Dumas High School
Dumas, TX05-2020
Skills
- Professionalism and integrity
- Cash counting accuracy
- Multitasking and organization
- Patience and empathy
- Critical thinking
- Hands-on training
- Customer service expert
Languages
English
Professional
Spanish
Professional
Timeline
Case Ready
JBS
04.2024 - 06.2025
Waitress
287 Roadhouse
01.2020 - 01.2022
Hostess
287 Roadhouse
03.2018 - 03.2019
High School Diploma -
Dumas High School