Maria Mercado
Brookfield,WI
Overview
8
8
years of professional experience
Work History
Optician
Wisconsin Vision
11.2021 - Current
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Filed claims with vision and medical insurance companies to garner payment for optical services
Activity Assistant
Heritage Senior Living
08.2019 - 11.2021
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Provided emotional support and companionship to improve quality of life for residents.
- Engaged residents through events, small groups, and personal attention.
- Scheduled movies, entertainment, and other special events.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Assisted with physical therapy exercises to help residents regain strength and mobility.
Resident Care Aide
Heritage Senior Living
03.2016 - 08.2019
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Administered medications to patients and remained vigilant for negative side effects.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
Education
Certificate - Dental Assisting
Penn Foster College
Scottsdale, AZ06.2023
Some College (No Degree) - Medical Assisting
Sanford Brown College
West Allis, WISkills
- Customer Inquiries
- Electronic Medical Record (EMR) Systems
- Bridge Measurements
- Retail Sales
- Patient Flow
- Insurance Verification
- Data Verification
- Transaction Processing
- Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Optician
Wisconsin Vision
11.2021 - Current
Activity Assistant
Heritage Senior Living
08.2019 - 11.2021
Resident Care Aide
Heritage Senior Living
03.2016 - 08.2019
Certificate - Dental Assisting
Penn Foster College
Some College (No Degree) - Medical Assisting
Sanford Brown College
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