Maria Mercado
Buffalo,NY
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Delivery Associate
MGXFreight
10.2024 - Current
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Completed on-time deliveries by choosing best and most efficient routes.
Medical Delivery Driver
Associated Carriers
06.2024 - Current
- Transport prescriptions from hospitals and deliver to patients
Package Handler
FedEx
06.2024 - 08.2024
- Transport packages from warehouse line to designated delivery trucks
CER
Internal Revenue Service
10.2022 - 06.2024
- Assessed and problem solved business related issues for tax payers
PER
Dent Neurologic Institute
09.2020 - 09.2022
- Providing excellent customer service to patients, inbound and outbound calls throughout the day, scheduling appointments and handling online portal requests submitted by patients.
Customer Service Manager
Chartwell Staffing Solutions
02.2020 - 09.2020
- Due to the coronavirus employees were temporary laid off, while employed I was responsible for maintaining cleanliness, assisting other team members, maintained a clean work area and cash handling.
Service Manager
Chipotle Mexican Grill
01.2018 - 10.2019
- Team member, worked the food line and provided excellent customer service
- Food prep and cooking
- Promoted to kitchen manager and then again to a service manager in which I was a key holder responsible for opening and closing the restaurant
- Prepared and maintained audits, inventory, truck orders but most importantly running my shift efficiently.
Food Server
Chartwell Staffing Solutions
08.2017 - 12.2017
- Food Server at Villa Maria College
- I was responsible for am food prep, cashing, and truck orders.
Front End Manager
PriceRite
02.2015 - 03.2017
- Responsible for front end audits, cash handling audits, cash handling and cash deposits, OSHA, new hire paperwork including I-9 and compliance, kronos, smart store, labor and scheduling system, new hire orientation, terminating employees, developing future supervisors, training cashiers and overseeing front end team members and assisting customers.
Front End Lead Clerk
PriceRite Marketplace
09.2012 - 02.2015
- Objective was to learn how to become a Front End Manager, bookkeeping, camera batches, scheduling, cash handling audits, completing training and orientations for all new hires, developing current team members.
Team Member
11.2009 - 09.2012
- Responsible for assisting customers, cashier and customer service, executing proper cash handling and maintaining a safe and clean environment.
Bus Attendant
Carrier Coach
08.2003 - 09.2004
- Assisted handicap children and adults
- Trained in loading and unloading wheelchairs, ensured the safety of clients to and from desired destinations.
Cashier, Food and Drink Prep and Customer Service
Tim Hortons
05.2001 - 06.2002
- Cashier, Food Prep and Customer Service
Cashier
Wilson Farms
07.2000 - 04.2001
- Responsible for assisting in the daily operations of the store
- Cashier, food prep and customer service.
Education
High school diploma -
Riverside High School
01.2000
Skills
- Ability to initiate/manage cross-functional teams and multi-disciplinary projects Influencing, leading, and delegating abilities persuasiveness
- Know-how to demonstrate, promote, self efficient under pressure, always meet deadlines great at interpersonal communication
- Effective coordinator, excellent verbal and written communication skills Proficiency in Microsoft Office
- Kronos
- Bookkeeping
- Employee Orientation
- Human Resources
- Management
- Recruiting
- PeopleSoft
- Interviewing
- Kitchen Management Experience
- Office Management
- Human resources management
- OSHA
- Workday
- Cash handling
- Load & unload
- Customer service
- Office management
- Tax experience
- IOS
- Serving
- Cash register
- Cooking
- HIPAA
- Kitchen management
- Microsoft Office
- Communication skills
- Time management
- Human resources
- Phone etiquette
- Organizational skills
- Delivery driver experience
- Cleaning
- Stocking
Certification
Driver's License, 04/01/21, 05/01/29, Non-CDL Class C
Timeline
Delivery Associate
MGXFreight
10.2024 - Current
Medical Delivery Driver
Associated Carriers
06.2024 - Current
Package Handler
FedEx
06.2024 - 08.2024
CER
Internal Revenue Service
10.2022 - 06.2024
PER
Dent Neurologic Institute
09.2020 - 09.2022
Customer Service Manager
Chartwell Staffing Solutions
02.2020 - 09.2020
Service Manager
Chipotle Mexican Grill
01.2018 - 10.2019
Food Server
Chartwell Staffing Solutions
08.2017 - 12.2017
Front End Manager
PriceRite
02.2015 - 03.2017
Front End Lead Clerk
PriceRite Marketplace
09.2012 - 02.2015
Team Member
11.2009 - 09.2012
Bus Attendant
Carrier Coach
08.2003 - 09.2004
Cashier, Food and Drink Prep and Customer Service
Tim Hortons
05.2001 - 06.2002
Cashier
Wilson Farms
07.2000 - 04.2001
Driver's License, 04/01/21, 05/01/29, Non-CDL Class C
High school diploma -
Riverside High School
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