Maria Merchan
Ozone Park,NY
Summary
Contribute with my knowledge and skills for the continuous improvement of the company. Focused on fostering a respectful environment for customers and colleagues while emphasizing effort and dedication in every task. Embraces challenges as opportunities for growth, cultivating a mindset geared towards overcoming obstacles and adapting to new situations. Passionate about providing exceptional service that exceeds expectations, ensuring a positive impact on both clients and the company.
Overview
5
5
years of professional experience
Work History
Legal Assistant
Guerrero & Rosengarten Attorneys At Law
New York, NY
06.2025 - Current
- Conducted legal research to support case preparation, enhancing accuracy of information provided to attorneys.
- Managed case files and documentation, maintaining organization for efficient retrieval and review processes.
- Communicated with clients regarding case updates, fostering strong relationships and understanding of legal procedures.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
Customer Service Associate
TJX Marshalls
New York, NY
09.2023 - 08.2025
- Facilitated client communication to identify preferences and requirements for optimal product selection.
- Processed payments efficiently through cash and credit transactions.
- Processed receipts and issued refunds for customer transactions.
- Assisted customers in resolving inquiries, ensuring high satisfaction levels and prompt service delivery.
Guest Services Associate
Mario Pollo Rico
Jamaica, NY
01.2021 - 01.2022
- Work in team as well as individual.
- Maintain the area clean and organized to give customers a good experience
- Worked effectively in fast-paced environments.
- Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
Education
Bachelors of Arts - Criminal Justice, College of Business and Public Administration
Kean University
Union County, NJ08-2025
Diploma Awarded - undefined
Eastside High School
Paterson, NJ06-2020
Skills
- Flexible scheduling availability
- Clear verbal and written skills
- Collaborative teamwork
- Experience working with diverse age groups
- Experienced with Microsoft Office applications
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Legal Assistant
Guerrero & Rosengarten Attorneys At Law
06.2025 - Current
Customer Service Associate
TJX Marshalls
09.2023 - 08.2025
Guest Services Associate
Mario Pollo Rico
01.2021 - 01.2022
Diploma Awarded - undefined
Eastside High School
Bachelors of Arts - Criminal Justice, College of Business and Public Administration
Kean University