Summary
Overview
Work History
Education
Tel
Timeline
Generic

MARIA MERKEL

Jersey City

Summary

I am currently assigned to 1199SEIU since June 2022 as Member Service Specialist. Previously, I was a Customer Service Supervisor for 15 years with the Airport Retailer Hudson Group/Dufry Airport. In the past, I had varied responsibilities in Human Resources Department in private and government setting as: New Hire Coordinator, Human Resources Assistant, Employee Development & Training Assistant, and Payroll Assistant. I have knowledge in the employment and onboarding process, compliance & regulatory requirements, ADP payroll, benefits & 401K, USCIS Visa processing. I am resourceful, flexible, have effective communication and interpersonal skills, task driven, thrive well in independent and collaborative work settings with minimal supervision, analytic, and methodical. I exercise discretion and good judgement when handling confidential and sensitive matters.

Overview

30
30
years of professional experience

Work History

Member Resource Specialist (Temporary)

1199SEIU Training & Employment Funds
06.2022 - Current
  • Provide excellent phone and in-person customer service, answer heavy call volume, address inquiries, register for programs, route calls and relay messages to appropriate staff
  • Ensure accurate training eligibility information is communicated to member prior to proceeding with a request, and schedule training sessions
  • Navigate the training portal to view status on a request
  • Help at the reception area to assist walk-in members and employment applicants.

Customer Service Supervisor

HUDSON GROUP
10.2009 - 02.2021
  • Ensure customer contacts are addressed and communicated with 1000+ US Airports Specialty & Food Outlets, News Stands, Duty-Free, Vending Machines, and Online bookstore Bookseller.com
  • Respond to phone, electronic and social media contacts on inquiries, requests, and comments
  • Use multiple applications for analysis, identify discrepancies, issue credits, notes, and wire transfers
  • Maintain records of returns, analyze electronic data, prepare reports
  • Document incident/accident reports.

New Hire Coordinator (Human Resources)

HUDSON GROUP
03.2006 - 09.2009
  • Assist the Human Resources, Regional Hiring Managers and Payroll
  • Register new hires in ADP using accurate pay codes and frequencies
  • Enter employment status, benefits, taxes, garnishments, union dues, bank information, deductions, exceptions, changes, terminations, and other actions
  • Perform queries, audits, and reconciliation
  • Adhere to Federal & State tax guidelines, and Union Agreements.

Accounting Technician/ADP Payroll Assistant/School Lunch Program Coordinator

U.S. NAVY RETAIL OPERATIONS
12.2003 - 01.2005
  • Provide quality of life support to Department of Defense military and civilian employees and their families in a foreign country
  • Maintain merchandise assortment, price changes, transfers, journal, and inventories
  • Assist with cash handling, safe balancing and bank deposits
  • Register employees in the timeclock, coordinate timesheets, direct deposits, tax deductions, pay exceptions and process payroll
  • Monitor the Government School Lunch Program.
  • Completed bi-weekly payroll for company employees.
  • Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
  • Screened company accounts receivable, accounts payable, payroll processing and general ledger transactions.

Administrative Assistant

U.S. AIR STATION
01.2003 - 05.2003
  • Provide administrative and clerical support to the Food & Beverage Department
  • Receive deliveries, and the daily cash drops
  • Prepare reports, correspondence, memoranda, monitor attendance, update F&B supplies and inventory
  • Manage events requests and reservations, coordinate visitors security access and assist with restaurant service, if necessary.

Office Secretary

US NAVY SUPPORT
09.2001 - 05.2002
  • Provide clerical and administrative support to the military officers and government contractors
  • Manage switchboard, electronic messages, request supplies and services
  • Arrange travel clearance & visa and government permits
  • Reconcile travel expense, record time and attendance for payroll
  • Liaise with Human Resources Department on personnel actions, certificates, and incentive awards, update status for Exempt & Non-Exempt staff
  • Maintain report of civilian & military count for the Admiral and the US Embassy.

Housing Referral Assistant

US NAVAL SUPPORT ACTIVITY
08.1997 - 08.2001
  • Provide housing referral support and customer service
  • Conduct welcome orientation and schedule local property viewing for new service-members and families
  • Review leases, tenant and landlord mediation, record maintenance, review cancellations
  • Cooperate with departments on administrative inquiries
  • Aid a member representative who present a Power of Attorney
  • Verify lease termination prior to signing on an exit/departure release form.

Procurement Assistant

US EMBASSY
04.1996 - 08.1997
  • Prepare procurement of service contracts following State Department guidelines
  • Obtain estimates, quotations, and proposals
  • Negotiate contract specifications, revisions, and amendments
  • Receive and inspect deliveries and reconcile against the request
  • Record maintenance of invoices, payments, statements, receipts, communications)
  • Review and approve foreign national employees time and attendance
  • On occasion, assist with translation in the Consular Section.

Employee Development Training Assistant

MARINE CORPS AIR STATION
05.1994 - 02.1996
  • Assist with design and delivery of comprehensive training programs for US civilians, Japanese and other foreign-born employees
  • Coordinate classes in customer service, cash register, ESL Classes (English as a Second Language), Fiscal Oversight, Ethics & EEO, Mid-Level and Master Classes, On-The-Job-Training, and Red Cross Certification
  • Assess and project the training needs and develop a yearly program using internal sources and vendors
  • Facilitate learning through a variety of methods including classroom, virtual or on-the-job training
  • Issue certificates, maintain course attendance and records
  • Prepare a periodical and design an Employee Training Book.

Assistant Buyer

Navy Exchange
09.1993 - 03.1994
  • Assist the Ladies Section and 7-Day Store Buyers
  • Prepare purchase orders, conduct inventory, process requests & modifications, initiate merchandise transfers and price changes
  • Obtain quotations and negotiated with vendors and suppliers, coordinates the planning of shipments and deliveries
  • Reconcile statements, invoices, and payments
  • Update references and assist store supervisors and visual merchandisers with seasonal and promotional displays
  • Update active vendors, warehouse, and store inventory list.

Education

Fine Arts (Advertising)

University of The Philippines
08.1981

Tel

201 912 6836

Timeline

Member Resource Specialist (Temporary)

1199SEIU Training & Employment Funds
06.2022 - Current

Customer Service Supervisor

HUDSON GROUP
10.2009 - 02.2021

New Hire Coordinator (Human Resources)

HUDSON GROUP
03.2006 - 09.2009

Accounting Technician/ADP Payroll Assistant/School Lunch Program Coordinator

U.S. NAVY RETAIL OPERATIONS
12.2003 - 01.2005

Administrative Assistant

U.S. AIR STATION
01.2003 - 05.2003

Office Secretary

US NAVY SUPPORT
09.2001 - 05.2002

Housing Referral Assistant

US NAVAL SUPPORT ACTIVITY
08.1997 - 08.2001

Procurement Assistant

US EMBASSY
04.1996 - 08.1997

Employee Development Training Assistant

MARINE CORPS AIR STATION
05.1994 - 02.1996

Assistant Buyer

Navy Exchange
09.1993 - 03.1994

Fine Arts (Advertising)

University of The Philippines

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MARIA MERKEL